Cobblestone Cottage

Can’t figure out what to get your wife or girl friend for her Birthday, Christmas, Valentines, whatever? Are you the last minute type and you only have 20 minutes to get something special? This is the place. They have jewelry, knick·knacks, clothes, handbags, hand soaps, etc. — «What are, things my wife loves that I could care less about,» for 400.
Step 1: Find someone to help you. There are usually a lot of people just walking around. Ask for help. Find something.
Step 2: They complimentary gift wrap!
Step 3: Get showered with Thank You’s from your loved one.

I stopped by the store to buy Pandora but chose to go to Ro Ma Jewelers instead to buy my Pandora by the blow out Bar and Valencia Wine company. You wont be disappointed.

I love their soaps and hand creams along with their jewelry
I’m not a fan of their clothing and their prices are expensive, but they do have cute gift wrapping

My favorite store… the people who work there are helpful and so pleasant. If I owned a store, it would be just like theirs. Congratulations, Kathy and Jamee.

I went in the other day to buy something and I couldn’t find anyone who would even look at me let alone help me. So I figured I would stand at the counter and someone would help you there… Boy was I wrong! I waited and some big blonde went to the counter fiddled with some bracelets on the counter for a while then just walked away like I wasn’t even there a few seconds she came back and fiddled again and went to walk away and stopped and looked at me and asked if I needed something? I felt like saying «NO I JUST CAME IN TO HOLD THE COUNTER UP» but not wanting to be as rude as she was to me I told her what I wanted and she said ok, but before she could get out from behind the counter she looked at another sales person and said you know about that you help her… I didn’t realize my request was such a challenge. Needless to say I bought my piddley little purchase then went to the Brighton store at the mall and bought my $ 450 purchase from someone who didn’t treat me like «I was something she stepped in when she came in that morning». Take from this what you will. They do sell incredible stuff there, but feeling like crap when you leave or while you are there has to be worth it.

This is a nice little store with great gifts, clothes, Brighton, etc. what is very disappointing though is their new clothing return policy. After seven days it is considered a final sale. They will not exchange or issue a store credit. I bought a lovely shirt to wear to a baby shower and ended up wearing something else. The shirt was quite expensive and I thought maybe I will exchange it for something not so fancy. The salesperson informs me that they have a new policy and I am stuck with the shirt, she was not very nice, just very matter of fact. I realize a small store like this cannot have a return policy like Nordstrom, and it does not bother me that they will not do a cash refund, but I think an exchange or store credit is fair. Needless to say I will no longer purchase clothing there.

I regret having to change my rating, but must do so, as I factor new information and experiences into my assessment of this store. I only hope the decision makers will read and consider the opinions of people who had every desire to frequent their establishment for the long term. This is a sad testament to a group who take their clientele for granted.

This is the first time I have written a negative review about any business but the owner of this business should win an award for sheer disregard for her customers. Sure, there are some glowing reviews but the underlying message in a significant number of these reviews is that ‘they are not nice’. It is apparent that this culture flows from the owner Kathy, down to her General Manager Jamee and then evidently trickles down to most of the staff. Not all, but most. Read the reviews… they all can’t be wrong. Kathy claims to come into the store when she can to hear her customers sing their praises. She might consider taking a moment to visit the internet… there’s not much singing going on there.
Yesterday I sent an e-​mail to Kathy and Jamee asking them about two recent situations that were shared with me by two people I had referred to their store. I explained that I wasn’t looking to place blame but merely wanted to know their side of the story. I waited until 2PM for a response which never came. I called the store, waited on hold for five minutes, and then asked Jamee if in fact they had received my e-​mail. She said they had and it was up on her screen. I then told her that the nature of my call was to merely see if they received my e-​mail and that she could take her time to read it and I would wait for a response. She said she was going to put me on speaker phone and I immediately asked who was in the room. In addition to Jamee there was Kathy and a person described as the store manager. I again repeated that they could take their time, read the e-​mail and that I would wait for a response. They were not budging and Kathy had no intention of reading the e-​mail and told me so. She made a comment or two about one of the situations I wrote about and then said ‘this is silly’.
Imagine that, I took time to write, called to see if my message was received, was presented with one or two lines of brilliant business acumen and then was basically dismissed by Kathy. I wished them a good day and terminated the call. I may have been dead wrong in the facts I presented in my e-​mail but stated that and asked only for an explanation from their store. They didn’t think I deserved one.
It’s always puzzling when a business claims how long they have been ‘making people happy’ in this case since 1987. It’s even more puzzling when these businesses forget that the children of the people they were making happy in 1987 are now the people coming to their store and spending their money. Their parents, for the most part are no longer their primary customer base. The culture of this store seems to be stuck in the 1980’s and although successful for many years back then now have competition all over the neighborhood as well as the internet. They won’t go out of business because I won’t shop there anymore and I can certainly find what is in their store in many others… complete with a smile.

Honestly, it takes 1 bad experience to ruin your whole perception of a store or company. I had an exchange to make and the situation was handled terribly by the 1 employee I spoke to. I can guess this isn’t the first time she’s acted this way (snotty, rude & VERY condescending). Buy here at your own risk. You can buy EVERYTHING this store sells somewhere else in SCV, and I would strongly suggest you do so. They also might as well require a chaperone for each customer that walks into the store, they watch you like street thug and ask you about a million times if you «need anything». I must look like I stole my $ 400 MK bag, and as I see from other reviews, everyone else does too.

I was originally going to make a four star post based on previous experiences at the Cobblestone Cottage but I am glad I waited until after my visit today to write this review. I wanted to pay special attention to the employees that have gotten so many complaints. I walked in the store and was greeted with a smile and fresh cookies and milk (uhm…awesome!) Of course this could just be a holiday thing since it is the week of Christmas but nice touch.
I knew exactly what I was coming in for– Pandora charms. I made my way to the Pandora counter and was helped right away. The woman helping me couldn’t find exactly what I was looking for so she flagged down the Pandora pro at the shop (Kelly I believe her name was.) Turns out they didn’t have the exact charm I wanted but she helped me to find something else of a similar style. In no time at all my purchase was complete and I had my purchase complimentary gift wrapped. Everyone was wonderfully pleasant and smiling and friendly. They deserve nothing less than 5 stars in my book.

I drop in here when I’m looking for a gift and am crunched on time. Every time I’m followed around like I’m wearing a prison suit. One time I came from the ranch, and yes I was a little «dusty» =) but God forbid I should look at the Brighton purses. The saleslady had a spotlight on me. I guess she didn’t notice the $ 400 Double J Saddlery bag I carried on me. Maybe that would have helped? Just last week I came from work and had my Carhartts on. Well I wear a lot of hats at the company I make very good money at. One minute I’m on a forklift, the next I’m in the conference room in a corporate meeting. I had a few items on my arm, and a saleslady swooped in on me and insisted on putting them behind the counter. I left without completing my purchase. They sure make it hard for a big spending tomboy to feel comfortable there.

This place has really cute things, décor items, gifts, clothes for yourself. They have a wide range of prices, so you have options. The place is nice and organized. I was helped out by a young girl with long blonde hair, she was really great, she asked me several times to add things to my dressing room and was really friendly. I was never greeted or asked if I needed help finding anything by any of the older ladies.

Loved this little store. It had the cutest items. I went in for Alex and Ani and was impressed with their selection. Aggie helped me learn more about this line of jewelry too… thanks for that! Bought a couple bracelets and my bf bought a sign.
The only reason I didn’t give this a 5 star review was because like another Unilocal review, I too felt like they were eyeing me as I walked from room to room as if I were planning on stealing something. (as great as Aggie was, once she handed me the 2 bracelets I picked out, she was whispering something to the ladies working there who I then caught staring me down). It’s as if I couldn’t enjoy looking at everything I wanted because eyes were on me. God forbid I picked something up off the shelf to look at closer.

Cobblestone Cottage is a local gem! I’ve shopped here for 14 years, and they never cease to amaze me with their beautifully decorated store, friendly and helpful sales staff, and wonderful merchandise. I mainly shop for Brighton products and home décor, but they offer so much more! Their prices are comparable with other like stores and boutiques. I also love that they frequently collect for and donate to local charities, food banks, etc. Try this little gem out… you will be happy you did!

I wanted to like this store. Cute! The ladies following me around the store room to room like I was a criminal was not necessary.

I love this store! Like so many others, I’ve been shopping here since I was a child. Over the years, Cobblestone has evolved to keep current. I still enjoy their selections. This is my go to place for gifts or «me time.» Did I mention the free gift wrap? Such a wonderful treat that so few shops offer now. And I love that the sales people are not pushy! They always give me space to shop, but are super accommodating when I need help.

I’m one of those «born and bred» SCVians who can remember going to Cobblestone Cottage as a kid. Mom would scan the store for her treasures while I’d peer through display cases, thinking how — when I grew up — all those beauties and baubles would be mine, mine, MINE!
Now that I am «grown up,» I enjoy Cobblestone even more. Their tastes have changed along with mine, spanning my desires from gorgeous handbags to jeans that actually make my butt look awesome. Their selection of décor fantastically coordinate with my home’s style, which makes Cobblestone the top place for me to shop when I know a spot «just needs a little something» — but I have no idea what that «something» is!
This is also the first place I go when I need «the perfect gift.» Last year, I completed a good percentage of my Christmas shopping here — and not only because they serve free hot beverages and cookies to shoppers during the holidays. (The free gift wrapping, which was GORGEOUS!, was another big draw!).
I’ve never experienced poor or lacking customer service here — only warm receptions and pleasant, «Let me know if I can help!» comments. Truly, this is a place you want to peruse without being bugged. There’s A LOT to see! My guess is that those who’ve commented negatively looked caught up in their shopping and the employees didn’t want to seem like they were bothering them. This is definitely not a place filled with pushy sales people, so perhaps there was a misunderstanding.
If you haven’t gone to Cobblestone, GO! Get your girly fix and treat yourself to something that will make you smile every time you see it :).

Cute stuff, friendly staff! Love the Brighton line. It’s a nice locally owned small business.

Well, I gave this store another chance… and I shouldn’t have. Once again, I walked in and browsed the store. Passed three employees and no one said one word. As I was leaving, one of the employees, a teenage girl, asked me if I needed help. She had the biggest smile on her face and was so genuine. I just looked at the other ice queens who work there and shook my head. No way was I going to buy my Vera Bradley’s there…

The store is nice the workers are not. I asked about the prices for some bags because there was a 20% off sale sign and the lady was extremely rude. It was unclear which were included in the sale and which were full price and the lady acted as if I were ludicrous for asking. They lost my business!