Max & Erma’s

We love the French onion soup so this is our go to place for that. We also have learned to order your food separately, by course, because we have had apps, soups and entrees all on the table at the same time. The kitchen staff doesn’t have a sense of timing tables

The food is amazing. Had the tortilla burger and the knock out nachos and both were so delicious. I had the $ 10 of a $ 30 coupon so I was happy with the price. Will go back soon

Max and ermas has always been top on my go out to eat list! But I only go when there are some specials going on! They are a bit on the pricey side especially when you want to have a drink or two with dinner. Thursday’s and Friday’s they have deals on pitchers so that’s when I like to go!

My husband, sister in law with her family and I went here last night and the food wasn’t very good. My burger was good but the Caesar salad wasn’t that good and I think it was because it was very plain and the dressing wasn’t good. My husband had the tossed salad with his meal and he didn’t like his dressing very much either. We are salad eaters so yes we paid a lot of attention to the salad. Our waitress was just okay. She didn’t really seem energetic or interested in making it a great experience. All in all it was just okay.

I don’t go to Max and Erma’s often but the past few times I’ve noticed it has gone downhill. Not just this particular one but all of them. The menu seems to have gotten smaller and they took off my favorite item, the Patty Melt. Since the patty melt is no more I went with the Philly sandwich. It was terrible. Extremely greasy, the meat was burnt and the bun wasn’t very filled.
We went on a Wednesday which is apparently free cookie day. To be honest I didn’t really want the cookies but took them anyway. When it was time to pay we have a $ 5 off $ 20 coupon we had. We were told we couldn’t use it because it was free cookie day… wait. You have me free cookies, which I could have gone without and told me I couldn’t use my $ 5 off coupon. That’s ridiculous! So if I didn’t want the cookie and said no thanks would the coupon been valid!!! That’s shady…
On the plus side the host and waitress were very nice and attentive.

I always come for the chicken tortilla soup. Hot, cheesy and almost too much spiciness, but you cant stop eating it. I also had an Ermas burger and it wasnt too bad. The lettuce and tomato were fresh and crisp. Meat was cooked to my liking. Fries weren’t crispy… probably sat out for a while. My mom had the mojito which she absolutely loved! Wait staff was friendly and checked on us often. Besides their tortilla soup, I also like their fresh baked cookies. This time they had oatmeal cookies with maple drizzle. Delicious! I just might go back for more of those cookies.

I was going to get 3 stars because they do have a lot to choose from. But the burger was so bad that it has to get 2. The service was really good. The atmosphere was pretty. The burger is definitely one of the worst burgers I’ve ever had. I felt that weird feeling that you get after eating McDonalds because of all the chemicals. Go to this place, but do not get the burger.

Great food. Burgers are always fresh and tender. Chicken tortilla soup is really good.

I normally have good experiences with Max & Erma’s, however, I will NEVER return to this location. Came in for lunch with 6 people and it took an hour to get our food! There was I believe at the time, 3 other tables in the restaurant? No apologies from wait staff or management. Food was average at best.
No excuses for this and will not return.

Max and Erma’s is my «go to» place. It’s a great place to have dinner with my husband and my kids.
I love the tortilla soup. It is what brings people in the door. Along, with the fresh baked chocolate chip cookies. When we arrive we always put in an order for after we finish dinner. They have big chocolate chips that ooze chocolate. So good!
I also really like the Ruben sandwich and the Laredo Steak. Both of those are great tasting and enjoyable.
You can pretty much go in anytime without much of a wait. If my kids are hungry and I want to avoid a wait, I usually always go here.
One more thing, take advantage of their rewards card. I received $ 17 off my last meal, you also get freebies.

Hadn’t been in in a while but nothing has changed! Still awesome/​friendly archive and food is always delicious!

Well, I gave them another try… I used to love this place, the atmosphere, but mostly the food… Now it is just a shadow of itself… and a bad one at that. Back in the day, Max & Ermas used to be a hometown favorite.
Barely 50% of the seats full on a cool fall (summer) night, I thought this would be the time for the service to step up, serve us some good food and let us get out of there. Well, the waitress had other plans for us… She was slow, unenthusiastic, and it took 5 minutes after our main courses to arrive to get silverware. Empty glasses and mediocre food plagued us tonight…
We all started off with a cup of Chicken Tortilla Soup, and although it came out lukewarm, we couldn’t ask the waitress to take it back as she disappeared… We all thought it was good, but should of been a little warmer…
After 50 minutes, the main courses came out, I got the black bean veggie burger and my daughters both got the kids chicken tenders. All the food was good, but once again was just lukewarm, like it sat back there waiting for our waitress to bring it out. By this time, I just wanted to get out of there.
Well, then came the bill. My soup was only $ 2.99 with my meal, but my daughters was billed as $ 3.99, in which I questioned as they ordered it with their meals also. The waitress said that the kids meals aren”t included at that price, which I asked, «Did it state that in the menu?» She looked and said, «No», to which I asked to see a manager as she wasn’t going to do nothing about it. He came, took the bill, checked the menu, adjusted the price of the soup. He came back and then said, we adjusted the bill, but the soup isn’tcheaper with the kids meals, then said, my oldest daughter should of been billed as an adult as she’s over 12 (according to a waitress that doesn’t even know us). My daughter is 12 years old and is 5’11″. She can’t help it!!! I was just offended as not only did she sigh about the soup when I asked about the price, now she’s saying my daughter is over 12???
Well, after 1 hour 15 minutes we got out of there!!! The food was just ok, the service was horrible and the prices are over inflated for what you get. Me & my family will not be back!

Far too overpriced for what you get. The food is pretty good although the burgers tend to be messy. The fries are nasty. Service is good. I just think it’s too expensive for what you get.

I stopped in while running errands a couple of weeks ago (Yes, I’m catching up on my review postings today!) because I couldn’t decide where else to go. I sat in a booth in the bar area and the bartender gave the thumbs up to my Sauteed Mushroom & Swiss burger & fries. The burger was good & flavorful, and cooked exactly as I’d requested. The service was good and the food was sound. I’d say as a chain it’s a good fall-​back for those times I just can’t decide. I would have given 3 stars, but the pricing is a bit too high for what you get.

The Chicken Parmigiana is horrible!!! The noodles look and taste like they came out of a hamburger helper box… never again!!!

Love this place! Salads are the best in the area, and they have delish and affordable food.

Three words: Boring, Over-​Priced, and Played-​Out…