DoubleTree by Hilton Hotel London – Tower of London

Stayed here on my first trip to London and it was the right choice! Very conveniently located to the tube, short walk to attractions like Tower Castle, tower bridge and restaurants. the stay was very nice. We stayed in the kind suite which was very spacious and included a free nightly happy hour (beer and wine) in their executive lounge which was very nice and peaceful. the bar upstairs has great views, drinks are pricey but very fun place on a weekend night instead of going to a club. I’d definitely stay again!

Great hotel in a wonderful location. One mile from my office :). Comfortable room, not large, but thoughtfully done. I had enough closet space, a safe for my electronics, coffee tray, desk with mirror and decent bathroom. The Exec lounge on first floor was always well attended. I had dinner one evening sitting at the bar at Natural Kitchen and second evening had a burger in the lobby bar (one free glass of wine from front desk as well!). Both times, servers took great care of me. Wifi was ok, no issues with the free connect. Room was clean and staff returned in the evening to refresh towels. Robe and slippers provided as well. Washcloths in uk? Yes please– didn’t even have to ask. Small fridge in room too!

The rooms are great, but the customer service from some of their staff can use some improvement.
My wife and I stayed here for our London visit. It was our first time in London and almost everything about this hotel was satisfactory. Most of the hotel staffs were professional. They also gave us some cookies when we checked in. Not the best cookies that I had but who can say no to free cookies? There was a Mac in our room that served as both a TV and a computer. Even though we brought our own laptop we were glad the Mac was there so my wife and I won’t have to fight over the laptop. But they really need to upgrade their browsers as Facebook and Yahoo mail didn’t work well with some of them.
We went to their Natural restaurant for lunch and we also had breakfast at their café. The breakfast wasn’t included with our room because we usually won’t wake up in time to go to the breakfast. The one time we did go to breakfast we paid for it out of pocket, which we didn’t mind. The waiters were all professional. Except when we had to pay for the bill the manager just came over and grab the money like we were going to skip out on the bill or something. Which was kinda rude…
Like I said, the service was generally OK. Except for the time when we were trying to check out and we wanted to ask the client service desk to send a few post card for us. The tall Indian guy acted like he didn’t see us at all or that he was too busy to want to work with us. The whole time we were talking to him there were no eye contact or smiles. He kept walking around behind the front counter trying to do something else. What’s funny was right before us he was working with a well dressed White American couple while all smiling and joking with them. But as soon as we (Chinese-​American) walked up he drop his head like he didn’t see us.
I’ve heard horror stories about Chinese tourists that had caused troubles when they travel overseas. Perhaps he through we were one of those Chinese tourists and that he didn’t like to serve us? I am not sure and I don’t want to assume. But for some reason during our stay in London, all the Indian people we’ve encountered had been rude to us. While the white locals were all super nice and courteous. It must be their culture or something.

Just when I think it can’t get any worse… checked in yesterday. Of course, the upgrades they were promised at my last visit were unavailable. How convenient.
But the breaking point for me with this hotel is what happened tonight. I am not feeling well and went to bed early. Put the do not disturb sign on. Get woken up at 7:45 pm by my door being forced open and slamming against the chain that I thankfully had locked. A man bellowing in that I had my «do not disturb» sign on and that they were worried. So I guess standard procedure here in response to the use of a hotel-​supplied «do not disturb» sign is to break into the room of a woman who is alone and sleeping?! How does that make sense?!? Do they do this for everyone or am I the only lucky one? Let me translate for you, do not disturb means: DO. NOT. DISTURB. Even better is that after he established I was in fact alive and okay, that he still continued the conversation by asking if I wanted towels or housekeeping. All I want is the strange man to get out of my hotel room!!!
Note to self… that deadbolt lock that is on hotel room doors is obviously just for show because it did not stop them from opening the door. Why do I even bother locking it? Thank goodness for that chain lock!!! Otherwise I probably would have woken up to this man standing at the foot of my bed. Creepy!!!
Call the front desk. 12 rings, no answer. Call back a second time, someone finally answers. I relay my anger and he starts with his story about how it was hotel security and it is standard procedure… blah, blah, blah. I interrupt him to say that if it is standard procedure to send a man to break into a woman’s room, simply because she has her do not disturb sign on her door, then maybe they need to rethink their «procedures». Or don’t give me a «do not disturb» sign if using it causes so much distress and alarm. He gave a weak apology that meant nothing to me and I told him to write a note on my account to stay out of my room!
I didn’t think it was possible to hate this hotel anymore than I already did. Congrats, Doubletree, you’ve outdone yourself. You better believe I will be calling my corporate travel agent to report this and let them know I no longer feel safe staying in this hotel.

Wir hatten ein Doppelzimmer in der 3. Etage: Queensize. Das Zimmer war sehr sauber, schönes Boxspring-​Bett. Allerdings unglaublich klein mit extrem wenig Schrankkapazität. Für ein Wochenende zu zweit kein Problem. Wer länger da ist, weiß wohl nicht wohin mit den Klamotten.
Bad sehr schön, mit Dusche ohne Badewanne.
Leider konnte man das Fenster im Zimmer nur einen kleien Spalt öffnen. Klimaanlage war aber gut. In jedem Zimmer ein Apple als Fernsehr und PC. Internetleitung extrem schnell. Wlan leider ein Witz. Angeblich kostenlos, faktisch aber nicht vorhanden. Gegen 6,50 £ täglich gab es brauchbares Wlan. Das empfinde ich schon als leichte Verarschung. Dann lieber keine Werbung mit freiem Wlan…
Frühstück ist im Zimmerpreis enthalten. Die Auswahl ist gut und reichlich. Wenn man es denn in den Speiseraum schafft. Der ist nämlich echt zu klein, weswegen sich morgens eine lange Schlange vor der Tür bildet. Außerdem ist der Geräuschpegel unerträglich. Wir haben uns für das kostenpflichtige Frühstück im angeschlossenen Restaurant «Natural Kitchen» entschieden. Das war super.
Lobby im Hotel sehr ansprechend. Außerdem eine Skylounge mit sagenhaftem Blick auf Tower Bridge im 12. Stock.
Fazit: Für einen Wochenend-​Trip sehr ok. Man darf sich nicht vom Preis leiten lassen. Für 300 Euro pro Nacht bekommt man in Deutschland definitiv besseres. Ist halt London…

I really enjoyed my last weekend stay in this hotel. The rooms are quite spacious and clean. The bed is really comfortable. My online complain is maybe the shower: I have seen better showers in the same kind of hotels. But overall, good experience regarding the room.
The hotel is beautiful from the outside, and the main hall is gorgeous. The location is good if you want to stay close to the City of London, although it may be a little far from main attractions.
However, my biggest complain: the breakfast. HORRIBLE service! On Friday a very rude lady indicated us our table. It was really disgusting to see someone chewing a gum with open mouth: really disgusting in the morning. Moreover, I left the newspaper in the table, and she took it off, ignoring my «Excuse me!». Then, I left the table to pick more juice, and the staff had retired all the staff on the table (included my unfinished cereals). On sunday there was a huge line in the breakfast hall. And overall, the waiters seemed to be desperate/​depress. If the hotel has capacity for a lot of people, they definitely should anticipate a Sunday breakfast crowded.
In summary, this is a great hotel, great rooms, and for sure I would be willing to give 5 points (instead of 4) if they have had more care about the breakfast issues I mentioned.

3 days in London courtesy of Little Brother? Yes please.
Warm chocolate cookies at check in, followed by a complimentary prosecco at the Sky Lounge and nibbles in the Executive lounge ensured a great way to start London trip.
Hotel conveniently located next to Tower of London, St Kathrine’s Dock and within walking distance of Brick Lane and Spitalfield Markets.
Only issue was the room was very warm. There is a simple climate control pad that is apparently easy to function. I say apparently because the room was very warm even after using the easy to function control pad…

I had the chance to spend a night here before my return the US. This hotel goes down as a must stay for me when I return to London.
1) Room is very clean (bathroom is clean)
2) absolutely quiet in the room while staying in London. It is so nice to have quiet.
3) room has modern amenities
4) restaurant in the hotel is perfect for breakfast and quick healthy eats.
5) awesome location next to the underground
6) great walking distance to interesting parts of London
I am usually a Marriott person but after staying here I’m going to boost my Hilton points so I can come back. The staff were all very helpful for my needs. Everyone was willing to answer my questions. All parts of the hotel were comfortable; lobby, hallways, bar, restaurant.

My husband and I stayed here last year. This was one of the nicest hotels I have ever stayed in. It was just beautiful. We got there early and they let us check in so we could do some sightseeing. It was nice to unload our luggage and relax before heading out for the day. The roof too bar was lovely and obviously had awesome views.

Stayed here with work, Japanese restaurant inside is divine! Rooms are clean and spacious. Good location for london bridge transport and conference rooms are also exellent. Good place to put clients visiting london

Haven’t even seen our room yet. There is a lobby full of people waiting for their 3 o clock check in. It is understandable due to the fact that it is a rule, but a lobby FULL of people that clearly have been traveling on red eyes, and absolutely no service whatsoever for anyone. More than one of these guests are elderly, scrunched and sleeping in a tiny chair. Most of these people have also been here for 3 – 4 hours. Just waiting in the lobby. Very disappointed. The staff will not even consider doing a single thing for any of these guests. Would not recommend.

Really great. Rooms are simply, yet tastefully done. Beds are super comfy and rooms are equipped with Macs/​Apple TVs. On one of my stays, I got a complimentary upgrade to a Queen Suite too! The room was huge with a great view! It came with free mini-​bar items as well. Of course, the location is great too, being just across the Tower of London.
One downside is that they screw up with the billing. It’s been 3 months since my last stay but they still haven’t billed me, even though they insist that they did on their end. In hindsight, it wasn’t really a bad thing for me, but I did not get to earn my hotel points as well.

we stayed here for 3 nights in may 2014 and had a fantastic time. we reserved a king executive suite and got a great deal since we were staying 3 nights. it came with free breakfast every morning and every late afternoon there were free snacks and drinks (beer, sodas, water) in the executive lounge. loved the mac computer in the room and the bed was really comfortable. definitely recommend staying here when in london!

Loved, loved, loved staying here! We stayed at this location May 8 — 12^th for my wife’s 30^th birthday. The check in line is usually busy but they have staff on hand to keep everyone moving efficiently. We barely stood in line for 3 minutes before we were helped by Laura. She was fantastic and called up to housekeeping to get us an available room since we had just got off a 12 hour flight. She heard us say that it was my wife’s birthday and had room service send up a Happy Birthday chocolate plate. It is always little things like that that make a big impression.
The hotel itself was very modern with loads of floor to ceiling glass to help taking in the beautiful views of both Tower Bridge and the Tower of London. It is very clean and comes with an in room hair dryer which was very nice. The room is typical London scale. Not giant but easily big enough for two people.
Try Priceline to get a great deal with this hotel and try to get a room that comes with. A complementary breakfast. It is full English style with both a warm and cold food section. It had all the trimmings and also comes with a full pot of English Breakfast tea or any kind of coffee drink you want.
All in all a great find in a great location. It is close to a Tube stop for both District and Circle lines. There are always cabs out front if you need to grab one. It is also nice to talk around the area and take in the sites. The Tower of London is literally a 5 min walk away. I plan on staying here the next time we go back!

This is a nice hotel, but nothing special, in the middle of London. It is near the tower of London and a very short walk to Bishops Gate street. The place is small, clean, and efficient. You get what you pay for and nothing more. There are always lines at the check-​in that seem to take forever to get through. The price is fair/​low for the area. I’ll stay here again when I am looking for economy lodging.

Vraiment top ce Doubletree! Surtout que je m’attendais plutôt à une version cheap de l’Hilton… Pas du tout! Hôtel classe et design situé dans le quartier d’affaires et très facile d’accès à partir de la gare de St Pancrass International. Comptez 25 minutes en métro et 2 minutes de marche seulement du métro à l’hôtel.
L’hôtel est immense, moderne et très propre! C’est aussi le cas des chambres bien aménagées et fonctionnelles (Wi-​Fi gratuit partout). Style très contemporain et présence d’un iMac (pour les geeks!) qui fait office de télévision et d’ordinateur dans chaque chambre.
La salle de fitness est ouverte 24h/​24, le petit-​déjeuner est servi àpd 6h30 au rez-​de-​chaussée dans le restaurant et le buffet est excellent (vaste choix et produits de qualité). Bookez une chamre avec «breakfast included» car séparément, il est assez cher! L’accueil est bon sans plus, le service de chambre excellent (chambre impeccable).
Un magnifique bar panoramique, le SkyLounge, est à votre disposition au 12è étage. On y sert de délicieux cocktails et la vue sur Londres est imprenable! D’un côté, l’architecture moderne du quartier financier et de l’autre, la vue sur Tower Bridge: célèbre et incontournable vestige Londonnien! A voir!

I completely disagree with this ‘Kristine’ who felt mistreated. I’m sorry that you felt your experience was not all that great, but it’s wrong lol.
Look, if you pay attention to the details you sign up for, Double Tree London tower is amazing. I have had a LOVELY stay for four days/​nights, received excellent service and even had the guest services representative find me cheaper travel to the airport as an alternative to my prior arrangements. They’re accommodating and extremely helpful and conscientious.
As far as the mentioned issues with those Mac computers/​Apple TVs they have in the room, I’m not sure about the rest of you Mac users, but if you’re savvy with iProducts, you know that you should only back up your device on your personal computer. Using another Mac completely wipes your device.
Also like any other hotel I’ve stayed at in America (Los Angeles native here too), or otherwise, that *bogus* charge? It’s for incidentals. Any person who has EVER experienced staying in a hotel knows that they pre-​charge you a holding fee or a day to day charge for things you may purchase. If it’s a debit card, it takes it immediately; credit card, it’s authorization is revoked at the time of check out. The concierge notes this during check in… So clearly she didn’t listen haha. Oh! Remember — it’s in £, not $… it’s £50 per DAY you’re there — not a one time charge.
Sorry. That’s my rant. I loved it. People need to lighten up and read in its entirety the service they agree to.

Chose the DoubleTree Tower of London because of location near Tower Hill Tube Station and Hilton’s comfy beds.
From Heathrow, use the Piccadilly Line to the District Line, £5.50. About 90 mins. Literally a 2 minute walk from Tube Station to hotel. If you find yourself walking longer than 2 mins as I did, then you missed the hotel.
Arrived 9 am, early for check-​in. Front Desk staff put on a rush to clean up an Executive Floor room. Was able to check in early by 11 am. Nice Touch and much appreciated after overnight US flight.
Clean, modern, and brightly furnished rooms, though small and probably typical size for the area. Rooms include an iMac as an integrated entertainment TV and Hotel Directory. Pics uploaded.
Small Gripe: Wi-​Fi worked reliably well in the rooms but poorly in the Executive Lounge area – an annoyance.
Tip: Upgrade to the Executive Lounge on the first floor which serves complimentary breakfast including eggs, juice, yoghurt, fresh fruits, breads, and cereal.
Happy Hour in the same lounge is 5 – 7 pm including complimentary beer and wine. Happy Hour cut-​off of 7 pm is early if you are working. Lounge also serves complimentary hors d’oeuvres – tasty.
SkyLounge Bar with both indoor and outdoor seating is a rooftop bar. Pics uploaded. Open late. Other Small Gripe: Why not serve beers on draft?
Tower Bridge and Tower of London are also nearby. Marvelous pathway for walking is along the River Thames near these sites. Pics uploaded.
If you think this hotel review with photos is useful, funny or cool, I’d appreciate your feedback by clicking below.

— centrally located in the City; tube station Tower Hill only few minutes walk away
— nice reception area, friendly staff at the reception (however, no clue/​recommendations for party locations in London)
— nice, clean rooms with iMac entertainment systems
— complimentary WLAN-​access in all areas of the hotel
— luggage storage possible after checkout
— rooftop Skylounge: nice rooftop bar (offers a lovely view over Tower of London, Tower Bridge and the Shard) with seating in– and outside: no children/​babys allowed; drinks very expensive; open only until 10.30 pm!
Conclusion: Good hotel in the City of London with nice, modern rooms and a nice rooftop bar!

The Tower of London Doubletree was definitely the best value throughout the entire trip. There was an iMac in every room, which also doubled as the TV. It might not be the hotel of choice for those who are not tech savvy or have a hate for Apple. It turned out to be just perfect for me as I used the iMac to stream my Slingbox from home in my room while I left computing to my actual laptop.
Another great thing was that the hotel threw in a complimentary bottle of white wine. I definitely took advantage of it drinking to my heart’s content. I also had a complimentary drink at the Hotel’s bar. On the top floor, the bar overlooked all of London. I don’t know exactly the cost of the drinks, but I do know that mine was pretty tasty. I only had the one drink there using the voucher.

Prior to arriving in London, the service was pretty good. I was emailing their concierge and arranged tours and pick-​up from the airport. So that was nice. Upon our arrival, things changed. The pick-​up from the airport that we pre-​arranged was late, the room we were promised via email, was not what we were promised, we were way over charged a bogus charge, then were told by the hotel manager that it would be removed from our credit card by the end of the week, which we later found out the following month once our credit card statement came through, that, that never happened.
The good things about this hotel: the location is very nice, and after being moved into our 3^rd room after a forever long flight from LAX to London, they decided to let us have a roll-​away bed instead of charging us for it for our week-​long stay for 3 adults in a room with 2 twin beds when that is not what we reserved.
So I guess that would be a plus?
Also, those Mac’s that are in the hotel rooms, that are advertised on the hotel’s website, yeah, we used those, and attempted to sync and use them and save things and use the Cloud… Please be aware, and make sure your info has actually been saved and backed-​up. We lost so many videos and photos from our trip we we thought we «saved» while in the hotel room to the Cloud when in actuality it never did. Nope. Lost. Very sad.
Also, that charge that we later discovered on our credit card, it was for hundreds of dollars, not just $ 50.00. And thanks to my credit card company, it was refunded immediately once I reported it. While the hotel was giving me the ol’ «we need to check on that» excuse.
Sooo… Good location. That’s about it.
Sorry London DoubleTree by Hilton, but I hope to one day go back to London, but not back to you.

Wir waren zum Afternoon Tea in der 12 Etage des Sky Restaurants als wirklich gute Alternative zu den High End Angeboten in den ehrwürdigen Hotels. Für 20 Pfund gab es leckere Scones und Sandwiches sowie kleine süße Leckereien. Und natürlich Tee. Wir wurden mehrmals angesprochen, ob wir noch Tee nachhaben möchten und die Bedienung war super freundlich und nett. Dazu noch ein einmaliger Blick auf den Tower und die Tower Bridge. Meine klare Empfehlung für einen hervoragenden Afternoon Tea mit tolelm Panorama.

Just visiting the bar! Check out the great views of London from this rooftop bar and restaurant. As far as I can remember the food was good, drinks were expensive but the views are superb!
A must visit on a sunny day!

What a pleasant surprise to come across a hotel in London that isn’t old-​fashioned or stuffy. Mind you the room rate of almost £400 per night puts this out of reach of most regular travellers I know but as the location suggests the Doulbetree is probably mainly used for business purposes.
A friend of mine was staying here recently, and we arranged to meet in the lobby. A very spacious area with a nice coffee bar, comfortable seating and good selection of papers. A bit odd to have cleaners vacuum around you in the late afternoon
Unfortunately, I didn’t get to see any of the rooms but my friend confirmed that they are nice and modern, but nothing special.
The absolute highlight is the Skylounge on the 12^th floor, which offers one of the most impressive views across London. Not sure if you have access if not accompanied by a hotel guest, but it’s definitely worth a try. The hotel is built around an atrium, and you can walk outside to enjoy a 360 degree view of London, including the Tower of London, Tower Bridge, the Shard and Gherkin.
Drinks prices are as you would expect in an upmarket hotel, and they also offer a selection of snacks.

One of the nicest hotels I’ve seen in London, certainly among the best in its price range. The oven-​warm chocolate cookie is almost legendary, the rooms are friendly and contemporary, breakfast is not as bad as in most English hotels, and the staff are nice and attentive. A thoroughly positive hotel experience at a good price.

In London kann man hoteltechnisch ja so einiges erleben. Außen hui, innen pfui. Oder umgekehrt. Und die gesamte Bandbreite dazwischen.
Das DoubleTree by Hilton ist da wirklich eine erfrischende Ausnahme. Es liegt vlt 100m vom Tower of London entfernt, entsprechend super ist es mit Öffentlichen zu erreichen (Tower Gateway, Tower Hill, Fenchurch Street sind alle nur wenige Meter weg). Dann ist diese Ecke von London ja auch noch wunderschön und es gibt zahllose Möglichkeiten, abends was zu essen und zu trinken (mein Tipp: St. Katherine’s Docks, einfach nur wunderbar!!). Die Zimmer sind absolut schnieke. Schnörkellos, hell, bequemes Bett, technisch auf dem neuesten Stand (der Apple Fernseher ist schon sehr geil). Das Bad war das Beste, was ich bisher auf der Insel erlebt habe, aus dieser Dusche will man ja kaum wieder raus! Es gibt complimentary Mineralwasser, das kriegt man ja wirklich kaum noch. Im Bad ist alles da, vom Kuschel-​Bademantel über alles Mögliche für Haut und Haar. Der Knüller ist, wie mein Vorschreiber schon anmerkte, das tatsächlich ofenwarme Chocolate Chip Cookie auf die Hand, während man bei der Ankunft auf die Registrierung wartet. Sowas hab ich ja noch nie erlebt, super. Free Wifi ist im ganzen Gebäudekomplex ohne lästige Anmeldung verfügbar. Und genial ist auch das Auschecken: Morgens am Abreisetag wird eine Pro-​Forma-​Rechnung unter der Tür durchgeschoben. Hat man nix hinzuzufügen, kann man diese einfach samt Schlüssel einem der Pagen in die Hand drücken. Wenns noch nen Cookie gäbe, würd ich mich allerdings auch wieder anstellen;-) So, was gibt’s noch? Das Frühstück! Es gibt die Continental-​Variante, die weit über Toast&Jam hinausgeht. Traumhafte Müslis, frisches Obst, Bagel mit Lachs usw. Wir mußten natürlich trotzdem die englische Variante ebenfalls bestellen: Eier nach Wahl, Speck (verschiedene Sorten! ganz mager bis extremely streaky und auf Wunsch auch gebraten, gegrillte Tomaten&Champignons, Würstchen usw. usf.). Kaffee und Tee kriegt man am Tisch serviert, ebenso einen Endlosvorrat an frischem Toast mit Butter. Ja, also von der Qualität dieses Frühstücks bin ich immer noch hellauf begeistert! Etwas nervig war, dass unsere wuselige und sympathische Bedienung leider jeden Tag was vergessen hat. Und außerdem hat es doch immer etwas gedauert, hmmm. Aber wie gesagt, die Qualität hats rausgerissen! Insgesamt einen knappen Punkt Abzug also nur, weil wir aufgrund des Frühstücks jeden Tag zu spät kamen und weil der schier endlose und krass verwinkelte Korridor zu den Zimmern eine eher sterile Krankenhausatmosphere verbreitet, ein paar Bilder an den Wänden oder was auch immer für ein Farbtupfer würde hier nicht schaden. Dennoch: unbedingte Empfehlung als Unterkunft in London mit wirklich wahnsinnig nettem, geradezu familiärem Service!!!