The Trebovir Hotel

Having read the great reviews about this hotel, I honestly thought that we could not go wrong. I must admit, however, on some level I understand why many would leave good reviews. True the rooms are clean and small, very small. The bathrooms — clean and even smaller. Yes it was expected, however the bathrooms are NOTHING like the website.
The bathrooms are very much like those on ships in private cabins, however at this hotel — even smaller. When I requested another room, the receptionist informed me that ALL bathrooms at the hotel were like this, when I argued that is not possible due to the photos on their websites, then he decided to inform me that only on the 4^th floor bathrooms were larger.
Each hotel guest is given one towel, so the following morning we requested 2 extra towels (we were staying in a twin room). The morning receptionist was very nice and told us that we would have our towels. Upon returning, we didn’t have the extra towels. The afternoon/​night receptionist told us that we couldn’t receive the extra towels because the hotel didn’t have any. They only have 1 towel per guest and that towels were not changed everyday! My friend then went to the same receptionist, demanded the extra 2 towels and after a while had them thrown in her face.
The next day, again we requested 2 extra towels, the morning receptionist promised we’d have them. When we returned at night, we didn’t have the towels, we asked to speak to the manager, he wasn’t there (all we were told was that his name is Mark — the receptionist didn’t know his last name). Needless to say we never got to speak to manager.
It should be noted that the breakfast staff are very helpful and you do feel that they go out of their way.
Overall — the hotel is new, clean and comfortabl-​ish considering its size, but as a whole experience, quite negative… turns out that good service goes a long way!