Crystal Lodge

Staff was very friendly at Crystal Lodge and the room had everything we needed in it. My only complaint is that the property lacks character. It feels more like a corporate hotel than a ski lodge.

This hotel serves descent brunch /​breakfast buffet. The options (eggs, ham, sausage, bread, cereal, plate of cheese, sliced fruits) are limited for a buffet, particularly for the price ($ 20 person) they charge. Their toaster was a 15 year old toaster, similar to what my grandmother bought me when I got into college! As a result, the breads came out half burned! The worst part was that the server brought our bill and someone else’s and left them on our tables. Then she came back and said, «oh, I forgot to add 17% gratuity which is required in our restaurant!» She took both our bills and ran them again with added 17% tips! Given that it was only 2 people at our table, and there is 10−15% gratuity policy in Canada, we couldn’t make sense out of this! More importantly, she provided «no service» to us. We even went and pour our own coffees and juices. We found this non sense and urge them stop ripping off people please!

Great experience from the get-​go. When I called to reserve, I mentioned it was Birthday the night we were staying there. Upon entering our room, I was greeted with a Birthday card and a box of DELICIOUS chocolates :) A minute later a knock on the door and a free bottle of water was dropped off. Very nice touch. The room was spacious, the King bed was sooo comfy and we had a lovely mountain view over looking the golf course which was very quiet at night. The hotel allows dogs and for $ 20/​night they give you a dog bowl, blanket, treat and towel. The parking is $ 22 but if you get there early you can park and shop around till your room is ready plus enjoy all the amenities until you check-​in. However, if you drive a Hybrid vehicle, parking is FREE. You will be right in the heart of Whistler at this hotel and there is lots to do, eat and shop right at your doorstep. I will stay here again and again. Thanks for a wonderful experience :)

The lobby area is very nice and Tom was very helpful with giving us parking directions. Parking is $ 22 a night for cars. We were on a maotorcycle
and parked in a little side spot so we weren’t charged. The room we had was situated right over the Village walk which was convenient to everything. The flip side of that was that it was very noisy at night as we also overlooked the bars and people were yelling and screaming until 2am making sleep difficult. The room was clean and nicely decorated but the king sized bed took up so much space that there was little room to move around. The bed mattress was uncomfortable for my husband but ok for me. We could feel the seam between the box-​springs below the mattress. The gym had nice quality equipment and the Internet room was spacious and useful. We ate breakfast at the restaurant which was very good; the staff efficient but not overly friendly.

I booked a three night stay in November of 2012 for MLK weekend of 2013. When I booked the stay, I informed the Crystal Lodge that everyone in my party was between the ages of 21 and 23, which they said would be just fine. On January 8^th, I received an email that said they had changed the check-​in policy so that for MLK weekend only, all guests would have to be 25 to check in. I called the hotel and explained our problem with this new policy, and they said that because we had booked our reservation three months ago, they would make a note on our file allowing us to check in as long as all guests were over 21.
We did not contact the Crystal Lodge again until January 15^th, when we called to ask about the possibility of adding a night to our stay. It’s a good thing we called them again, because if we hadn’t, we would not have found out that they had decided since our last conversation that there would be no exceptions to the 25 and over rule. When we asked the Crystal Lodge staff why they had not informed us of this change, (even though the staff members we spoke to remembered talking to us about our situation on the 8^th,) they gave no definite answer and seemed impatient. If we had not called them, we wouldn’t have found out that they would not be allowing us to check in until we completed our ten hour drive to Whistler.
Luckily, since we found out this information a couple days before our departure, we were able to book another hotel at the last minute! We are very excited for our trip, but would not recommend dealing with the Crystal Lodge to anyone visiting Whistler.

Thanks to my sister and her boyfriend, my family had a one of a kind dream vacation when they invited us to stay at Crystal Lodge with them. They had won an auction for the signature suite that is in the corner facing the Village Square… a huge, 2 floor 3 bedroom space with a kitchen, 2 bathrooms and large living room.
If you’re at Crystal, you almost can’t be more in the center of the action unless you’re literally on the stroll.
The staff is excellent and service is «bend over backwards» accommodating. We were able to extend our stay, get late check-​out, have extras delivered to the room no problem.

Location will make you book this place, the room will make you wish you hadn’t. We had a room on the third floor and facing the main walkway. The pictures are deceiving because this room is very small. The table is jammed against the wall and you won’t have any room to pull the chairs out and if one person is sitting, there is no way anyone is getting around them.
The room has new carpet and updated bedding, but the walls for some reason were scuffed up pretty good. Then the bathroom, oh the bathroom, it didn’t match the rest of the room. I posted a picture of the sink that stood out immediately, it was rusted with stray hairs. The counters were chipped and it appeared worn out. The toilet seat kept slipping off, as well. I was really unimpressed with this room.
The hallway in this hotel had a wet moldy carpet smell and that was my first indication it was more run down than the pictures capture. The manager did respond to my review on Trip Advisor and stated that we got one of the older standard rooms. We had tried to upgrade our room after buying a Groupon for this trip, but the hotel said we couldn’t, but assured me the room was one of the nicest they had.
Flipping open the room binder the first thing we see is a slip for you to fill out for room repairs. I have never seen this before in any hotel, it made sense once we stayed the night here. They also said they charge $ 9.95 a night for wi-​fi in that same book. I saw the next day on a small card, on the back no doubt, that it is free. This is confusing and not just to me, on TripAdvisor other people commented on the same thing.
I would not stay here again nor would I recommend it. I see a lot of location location location written in other reviews. Search around, use the internet to your advantage and you will find a better rate and better room. Trust me, once I got the free wi-​fi the second night, I was already looking for a different place to stay the next time.

Right in the heart of Downtown Whistler Village.
It’s all about location, location, location!
And to top it off, if you want a nice dinner, there is Ric’s Lounge below and for those touristy lunch and dinners for the family, the Olé Spaghetti House!
Clean rooms for a decent price.

Will stay here again, definitely.

Located in the heartbeat of Whistler Village. 100 yards away from the lifts.

the crystal is a fantastic hotel. it doesn’t have a boatload of amenities but the staff are really professional, the rooms are clean and spacious and the location can’t be beat. try to get a room facing away from the village stroll, as this can get really noisy at night.
off-​season prices make this place really affordable in the summer.
the greatest part about this hotel was that we could bring our dog to stay for the weekend. all hotels charge extra for pets, but for the extra $ 25 they gave her a blanket, towels to dry her off, a couple treats and other goodies. it was a really nice touch.

Can’t complain. Checked in at 2am and just needed a comfy bed to crash on. Nice soft pillows and duvet. Clean room albeit small, was right in the village though. Also caught the action as cops chased a black bear through the village right under my window.
Outdoor pool and hot tub were a plus. It was Oct and rainy so we had it all to ourselves.
Funny that some dude taking a leak outside a party recommended it to us as one of the cheapest in the village — off-​season rate but only $ 100.

This could have turned into a disaster, but resulted in the most romantic, fabulous place we’ve ever stayed. My husband booked the room for our 10^th anniversary, but accidentally booked a room with two double beds. When I got the email confirmation, I called to see if I could fix it. Rick in reservations was able to transfer us to a king room.
Upon arrival, we were floored by the friendliness. The front desk girl was really friendly and gave us some great dinner suggestions. When we got to the room, we were impressed by the cleanliness, style and comfort. There was a Happy Anniversary card from the staff with a box of chocolates, too! Later, in the lobby, the front desk girl handed me a bottle of champagne for our anniversary night! The bed was so comfortable, we’d like to find out the brand so we can have one when our current mattress wears out!
I have never been treated so royally at a hotel! We truly felt welcome, like we were part of the family. The location can’t be beat and the value is really exceptional. We will be repeat customers for life!

We got a great deal. The hotel is very nice, comfortable. It has a very nice pool and hot tub outside. It’s about a 1 minute walk to the lifts, and the hotel checks your skis in for you right by the lifts so you don’t have to carry them back to the hotel with you. The only negative thing about this whole checking in skis is they misplaced our skis for about 30 minutes on one of the days. Aside from that, it’s great. They have a indoor parking lot and it’s reasonably priced at 15 Canadian dollars per day. We would stay again.

Can’t beat this place for comfortable, nicely done accommodations and so close to the gondolas. I’ve stayed here twice now and both times have had a good experience. I’ve stayed in good-​sized rooms with king bed, sitting area, limited kitchenette (microwave and fridge, though no stove) and decent amenities (sauna, hot tub, pool, ski valet storage, etc.) My only complaint: we had brought some DVD’s, thinking that there would be a DVD player there, and there was none. That, and I would have loved having a stove. Hmmmm, maybe I should get a condo next time…
In any case, though, it’s really a nice place to say. And so nice getting off the gondola and not have to walk very far in ski boots before arriving in your room!