Villa Toscana Apartments

Love it here. Everyone is so nice in the office. Beautiful place to live. I moved here 3 months ago and love the convenience of being off 290 and HWY 6. I would give my experiences here an A++++++

Here’s an honest review:
I’ve been living here about 14 months now and I am so excited that my lease is up next month. When I first moved in I was told the rent was $ 815 which I was happy about, I looked at my lease agreement only to find out they charge a $ 45 fee for W/​D (but they don’t tell you that, they only ask if you want those amenities). Now, pissed off I’m given a move in date. I show up on my move in date only to find workers ripping up the carpet (they hadn’t even installed my flooring yet) the apartment was DISGUSTING. It looked like people had been throwing parties and fighting every night (dents and black stains on the walls) I WAS LIVID! I called them immediately and told them to fix that crap and that I wouldn’t move in until it was complete.
One week later I moved in to find everything completely upgraded, BUT with an upgrade came little visitors… EVERYWHERE! I didn’t move in until a month later because of the roach and flea problem and when I moved completely in I still had the problem.
Not only do they charge you a crazy amount for W/​D, they don’t work. I’ve honest to God called maintenance to my apartment 15 times within the year. My dryer does NOT dry my clothes, it takes 5 hours to dry a half load. My fridge/​freezer has broke completely, my fake alarm system has been broken twice, and some of the vents are broken. Maintenance has a COMPLETE attitude and they take 3 days before they even show up. I called the «24 hour maintenance» only to be told they don’t live on property so I have to wait …
The office staff is just RUDE! I’m sure the manager Mary Ellen knows my email by memory as much as I email her. There’s another lady, not Anne but a skinny brunette who was too lazy to look for my mail, even though FED EX confirmed delivery! Just so many issues with this place. & the floor plans are so small, they aren’t even worth the ridiculous amount they are charging for new tenants! Save your money and get a house for these prices.
The only Pro is … The drive thru mailboxes.

Very poor customer service from office staff. Slow to make repairs. Have a «don’t care» attitude but if it affected them they would expect it resolved quickly. Gate codes don’t work and all they have to say is «it’s been reprogrammed, recheck it! Lots of crime.

I’ve lived here for two years. I’m hoping to buy a house soon, because at the price I pay, I should be getting the «luxury» service they claim. When I first moved in, it was great. Now, not so much. It seems like anyone with a job can move in, and the crime rate has skyrocketed. I just didn’t feel safe anymore with my small child. Oh, and if you happen to get a package delivered to the office, don’t count on the staff to actually look for you. I’ve gone in there with the delivery confirmation with the name of the person who signed for it, only to be told they don’t have it. I basically keep standing there until they get off their butt and dig.
Add to that the joke of their pest control, and the fact that the gates are always breaking. Plus there is a contingent of larger kids that think leaning up on my vehicle is a good idea. My husband had gas siphoned from his truck… Caught the kid mid action. Plus, kids are always jumping the fence to get to cvs. Like I said, it’s going downhill fast. Don’t waste your time or your safety.

A LOT of break ins and stolen cars. They used to put letters about the crime on doors when it happens but now you mainly find out about the crime in the complex when you see it on the news. Maintenance is great and it used to be a nice place to live.

At first, this place was so quiet. I’ve been there over a year. When I renewed my lease, everything started going downhill. We have evidence (videos and pics) of break ins, and attempted break ins. Management refuses to do anything about security and questions our reports of suspicious activity on the grounds. Our alarm was to be fixed on 8÷8÷14 after all the break ins and we have yet to have it fixed. It’s funny how they don’t hesitate to cash my check every month, but when you ask them to have security 24/​7, they suddenly forget that we’ve requested it. They are also rude and are not customer service oriented. I guess they forget that we’re the reason they have a job. Do yourself a favor and go somewhere else to rent an apartment.

Woot! First one to write a review! Well… I used to stay Here. The gate is always broken and people sneak in all the time (nonredisdents). Office staff is terrible. And they charge for every little thing! What is the point of the paper you compete that shows what things you don’t want to liable for when they’re going to charge you to replace it anyways! And they don’t even try to contact you themselves to let you know about the charges, they contact a collection agency that hurts your credit right away instead! What the $&$@!!! That is unfair charging us $ 600 to replace the carpet when it was stained and smelly when we moved in! It’s also unfair to charge us for tile floors that were chipped during move in as well! We called office about it and they said its not their business anymore we have to settle it with collection agency. There’s also always drama outside with fights between couples. Loud and police involving and in the middle of the night sometimes during the day. Kids run around wild everywhere and don’t even move out of the way when a car needs to get through. Also… What is the point of all the deposits we made and they’re still charging us $ 600 that goes to collections and ruins our credit because they didn’t even try to contact us first?!