Eccotique Spa – Metrotown EAST

I usually come to eccotique every few months. I was just there yesterday and feel like I was completely taken advantage of. I wanted to get some grey hairs coloured (very few, but noticeable to me). Wasn’t exactly sure what type of service it would be when I booked. My stylist suggested some highlights to blend everything together, which I was fine with. My stylist also at the end of the appointment said that she was just going to trim some of the dried ends… well my bill was $ 288 and my hair is much more lighter than what I wanted and way more expensive then what I was hoping to pay. I usually don’t really care what is done to my hair, not too picky as long as it looks nice but very disappointed following this appointment.

A mall salon that thinks it’s a high end spa, is what this place is.
I must start by saying that I have probably gone for highlights over 100 times since I was a young teenager. I have been to Spa Eutopia, Axis, Bangtown etc… And I have NEVER been charged this much for my hair. They are not transparent at all about their prices, and what they are charging you for. I had Sandra, who is apparently a «master» stylist. I originally had my appointment booked with Laura, but I saw a few photos of highlights that Sandra had done, I called and asked for her instead. At no time did anyone say that I would be charged more because of this. While I do like my color, it is not worth what I was charged. I’ve has similar results for half of the price.
They call themselves a spa, but if you’ve ever been to an actual spa, you’ll know this is nothing like one. The décor is like any other hair salon, with dirty floors and beige walls, and the room is filled with products they want to sell you. Not a relaxing spa atmosphere at all.
While I do like my color, the actual experience of having it done was quite painful. I actually have a headache as I write this, and I am certain it’s because of how my scalp was abused yesterday. I never get headaches, and surprise! I have one now. While Sandra yanked at my hair in the sink, I had to close my eyes from the pain– as well as the (cold) water she was rubbing over my face. There was zero effort in trying to keep the water off of my face and out of my ears– in fact several times she ran her hands over my ears and forced water in. I’ve had an emergency haircut at Magicuts before, and even the girl there didn’t do this. You know it’s bad when you have to redo your eyebrows after having your hair done! And no scalp massage at all. When it came to conditioning my hair, and I’m not even 100% sure that she actually did, it may have been on my hair for all of 5 seconds before washing it out.
And for the «blowout» that I was charged $ 45 for– even though I did not ask for this. I have never been to a salon that doesn’t dry your hair for you after their done with a color. Apparently they rough dry it, but they wont use a brush. That’s absurd! So $ 45 for them blow dry your hair with a brush… And let me tell you! Sandra rough dried my hair with her fingers and that hurt more than the wash job she did! Ever had someone yank at your hair with clammy hands? Well it was that, constantly for at least 5 minutes. Not brushing my hair with a wide tooth comb to get the tangles out, just clammy fingers jabbing me in the head over and over again and pulling at my hair. Then when it came to the brushing part, there were so many tangles that I could hardly hold my neck straight as my head was pulled back with each stroke as the brush came upon the resistance of knots. The amount of broken hair that was on my cape was also more than I had ever experienced– with the exception of the time my mom did my hair when I was 12, and basically melted my hair off…
I do like the results of this experience, but it’s definitely not worth it. I’d rather go to an actual spa where I can’t hear the sounds of a shopping mall, and am able to have a full on spa experience. The last time I paid anywhere near this much for my hair, I had a hand and arm massage while my hair processed, and was offered herbal tea and lemon water with a small plate of dried fruits. I also had access to several steam rooms/​saunas and had an amazing scalp massage while they conditioned my hair…

So this is by far my favourite salon and spa! I would never go anywhere else!!!
I’ve been going to Sandra for my hair for about 9 years and I would never trust anyone else with it. She makes me comfortable and has fantastic customer service. Sandra is by far one of the best hairdressers and people I know. It definitely helps that she is amazing at what she does and is very knowledgable with her hair products. One of my favorite lines that she has recommended is Kerastaste and I’ve never went back to drug store shampoo!
On the spa side of things I go to Kelsey for my Brazilian wax also known as the West Coast Forest Fire and eyebrows. She is amazing at what she does as an esthetician and knows how to take care of my sensitive skin with also being gentle. Plus she has a great personality and makes you comfortable with bearing it all haha.
The customer service in general at this location is by far the best, they definitely know there stuff and make you feel right at home. One of the perks is they have great deals for Christmas, Mother’s Day and other holidays. I definitely recommend this location specifically and don’t forget to bring your spc card or check in on Unilocal for some extra good deals!
Ps. I love that they offer refreshments like tea and lemon water, gotta stay hydrated.

All I wanted was a relaxing massage. I received a gift card for Christmas from hubby and had a babysitter for our 7 month old. All I want is total relaxation and to feel like mush for an hour. What did I receive? A chatty teenager barely massaging me. She talked about the Kardashians, how she’d like to have babies when she’s 26 – 30 and what seemed like the latest on Entertainment Tonight. Wait, why are you talking anyway?! Avoid! There are much better places to get a full body massage. Why did I tip $ 10? Out of habit… not for good service.

Never been to this salon before and the only reason I came was for Nima. He’s new here and I’ve been following him from salon to salon for a decade and I wouldn’t go to anybody else. I have had many people cut my hair in the past but no one ever even came close to the level of skill and professionalism that Nima has. He’s the god of scissors. So this 5-​star review is for him. Check him out, itl be the best cut you’ve ever had.

Terrible! Never going back!
I had a gift card for my birthday from here so i decided to go for a Mani, Pedi combo with my mom. The atmosphere of the salon was very nice and the personel were very friendly and welcomed us into the spa right away. But when it came down to the actual services neither of the estheticians knew what they were doing!
Honestly I could have done a better job doing my own Mani, Pedi! It wasnt even a full mani, pedi. She didnt file my nails right and they had sharp edges and werent looking the same! When applying the nail polish it was all over the place, missing the edges and the bottom of my nails! And when i told he she tried fixing it but she just wasnt skilled enough, it was as if i gave my friend to apply nail polish for me!
For my pedicure she didnt even remove cuticles or push them down or anything! And i saw after that again the edges of my toe nails were missing nail polish! Very dissapointed very unhappy with the service!
My mom had a similar experience, the girl doing her nails put so many layers of nail polish so fast that after 2 hours in the mall her nails were still not dry!
Anyway! Not impressed at all! Never going back and do not recomment anyone else does either! And so pricey too for the bad inexperienced service they give you!

Well, I went to the salon by the bay and I had a gift card for $ 150 to use up and I needed to get my hair coloured.
I am in between stylist, but when I talk to the stylist he seemed to listen to my needs and seemed competent. I should have listened to my gut and just said NO to foils…
I regret, I had the foils done and the colour came out very brassy and orange (it was suppose to be caramel)
I had told the stylist beforehand that I was worried about the colour coming out brassy and orange and I didn’t like that.
I was unhappy with my colour and I’ve never spent $ 250 on a colour before in my life, especially when I wasn’t happy with it.
So, my advice, if you go to a new stylist to get colour don’t jump in and get colour and foils, try them out slowly … your hair is a major part of your look.

I’ve been going to this place on and off for several years. But I finally stumbled on Serena and have now committed to going there exclusively. She has a very gentle touch for waxing and I don’t go home with any blisters after my upper lip waxing (which has happened in the past). She also does a fabulous pedicure and my last one lasted 4 weeks. I wish they had nail art but that’s not really their specialty I guess. Pedicure chairs are very comfortable.

I went to Jane at Eccotique for year and years. The first hair cut she gave me was great, except she left lots of long hairs on my neck which quite obviously needed to be shaved! The next few cuts were pretty good and she changed up the style a bit each time to keep it current. Last year, I went in and she twisted pieces of my naturally curly hair and proceeded to THIN them with thinning shears! WHAT??? The result was complete and utter frizz all over my head. NOTHING I did could fix it! No amount of product, any product, styling, no styling, nothing. I was horrified! I looked like a chia pet! Never has she ever done this before to my hair and I can’t believe she did it this time after cutting my hair for 5 years. I called her a few days later and she suggested I had product build up… Really? No. She eventually re-​cut it, but it wasn’t much better. A year later, my head is still a ball of frizz! Jane lost a long time customer — I won’t be going back. And if anyone can recommend a stylist who is great with naturally curly hair, please let me know!

I only come to this spa place to get my waxing done.
I’m one of those people that if it’s good once I would stick to it.
But this time it kinda disappointed me.
I got a full arm and leg waxing done by the same girl that I usually get it from.
The service was definitely quick, which is why I request for her. But this time we left me with some wax and a few areas of my leg still had hair on it.
She got my leg and arm done in about 32 mins. Which was great cause I had stuff to do after but when I asked her to recommend me a foot scrub she totally forgot about it when she was done waxing me. I assume it’s cause she was almost done work but I felt she should have at least followed up or something.

The Eccotique spa near the Bay was where I had the basic pedicure. My technician had a good attitude, she did not do a good job on my feet. I could tell it wasn’t going to be worth the money or time when she gave so little attention to my feet.
If I could post a close-​up photo of my feet, I think it would tell the whole story. I can’t tell my Before Feet from my After Feet. I can just say that it was so substandard that I could have done it myself with my eyes closed. The thing I wanted most was to have the old skin removed from around my toes and toenails and she certainly didn’t bother with that.
I’m going to try one more pedicure at Richmond Eccotique and if it isn’t as good as my other ones there, I’m going to give up and do it myself so I won’t have to feel bitter about wasting my time, my hopes and my money.
I think the fault lies with the management. I know for a fact that the company that owns Eccotique doesn’t bother testing the skills of the technicians they hire and they don’t train them or hone their skills either. That goes for the hair stylists, too.
I didn’t like the fake cheery attitude I got from the staff either. I don’t need to be pumped up just because I’m ‘pampering’ myself. I like to deal with nice, decent people who do their jobs and Yes, I’m pleased to be there and am pleasant to everyone, but don’t expect me to be Ecstatic about my appointment.

Go see Jane for everything! She’s super qualified and very professional. Never disappoints! They now offer laser hair removal and I recommend it! Great atmosphere, clean, professional workers, couldn’t ask for a better place. Also it’s free parking at the mall, very convenient.

Those sinks can be just as unhygienic as those jacuzzi foot spas. They are not disinfecting the drains after each use. The level that they are built at is non adjustable, so it’s kinda difficult for certain clients to get comfy, as well as not very comfy for the pedicurist. At the rate they pay their staff, you can see why your pedicures are so inexpensive compared to spas with better facilities. A lot of newer jacuzzi foot tubs on the market are able to be sanitized, but Vancouver & BC does not demand those levels of standards which is terrifying.

I have been a client of this spa for several years. LOVE the atmosphere within the spa, am always greeted quickly and politely, offered tea or water, then escorted to the waiting area. What a gorgeous place to get a pedicure. Raised, luxuriously upholstered benches line one wall, with lots of pillows to arrange for your comfort. They use little built in sinks at foot level, instead of those giant, somewhat creepy, disease-​causing, massage chair /​foot jacuzzi contraptions that so many spas use.
I had the Peep-​toe Pedi here just before my vacation in Jamaica and all I can say is… aaaaahhhh, so relaxing! This Pedi was not only super relaxing and made my feet look stunning, but it also lasted through the entire vacation. Through sand, sun, and a lot of water what with the ocean, pools, and waterfall hiking!
While I have had facials here in the past, they use Aveda products, which I used to love, but sadly developed a sensitivity to. Waaaah! If I didn’t have this sensitivity, I would totally still go for Aveda facials at Eccotique if I could, they were divine!
The only thing that kept me from giving a 5-​star rating is the location (noisiest mall ever). Otherwise, LOVE this place. :)

Spent the 1^st portion of my Valentine’s day at Eccotique indulging in a spa treatment. Ahhhhh spa treatment! Bring it on baby! Slap on that oil and massage the kinks out.
Decided on the hot stone therapy and soaked in the whole experience starting with the dimmed lights and the cushiony spa bed that I sunk right into. Stones are heated and used to massage the back and neck so the warmth goes right into those muscles. Very unique experience and after my skin felt like buttah!
45 minutes for $ 75 was well worth it and it worked wonders on my separated shoulder that’s for sure. Staff are ok, some more friendly than others. The girl I had made some good recommendations when it came to products and suggested I do the deep-​tissue massage and shiatsu massage. Sounds good to me, don’t twist my arm. Sign me up!
The second location at the food court is much quieter and they offer more services there, some of which are done at the location beside Old Navy. Overall I recommend the place both for convenience of location being right inside the mall and variety of treatments & prices.
Dim those lights baby I’m coming back.

There are two Eccotiques at Metro and I was at the one near the Bay. I had a pedicure there, and the technician did a good job. The ambience was pretty relaxing (calming music, quiet, candle lit private room). The price is a bit steep though, so I don’t know if I’d go there again. If I want to pay that much, I’d go to a nicer spa downtown rather than in some mall.