Tim Hortons

It was early in the morning and my colleague was waiting for her food and drink. She messaged me to see where I was and the supervisor on duty who was working in the food preparation department yelled at her «YOUR COFFEE IS HERE BUT YOU ARE TOO BUSY LOOKING AT YOUR PHONE!». The supervisor then stormed to the back.
This is probably the worst service I have ever seen/​heard of in the beverage customer service industry. As a supervisor, her behaviour was very unprofessional and does not meet the standards of striving for good customer service at all.
When I placed my order, the cashiers apologized on behalf on the supervisor’s behaviour to us. It’s not their fault at all. The cashiers are nice and welcoming but I don’t know what happened that morning that made their supervisor so upset that she had to take her anger out on customers.

Ordered a #1 to go and to my disappointment when I opened the bag at work, there was NO HASHBROWN to be found. This is the second time this has happened!

Quite the busy one, esp. during the daytime with hospital staff coming here.
Luckily there’s an upper floor too but closed off during the evenings.
Some action window seating.
Service usually pretty good, even w/​only 2 cashiers most of the time.
Extra star for having Wendy’s inside as an option.
typical broadway rush hr restrictions.

This Timmy’s really delivered for our Chanukah dinner. There were just a few lonely donuts in the tray. I said I needed more. Wow!
They did a custom order of 18 jelly donuts, or sufganiyot, for us this past Friday. Big, puffy, beautiful, overstuffed with wonderful jelly. Wonderful aroma wafting from the boxes as I went home on the bus!
Note to Chanukah celebrants — gorgeous and great tasting, these donuts were a hit with everyone.
Thank you, Tim’s!