National Car Rental

This place was pretty crooked. The price online was $ 4 a day for the rental car and then you get there and they totally screw you over with the Mexican insurance. And if that’s not enough they try to get you to go do a timeshare tour and if you do they’ll reduce your bill by $ 300us so that tells you how much they overcharge you. Our bill for 5 day rental was $ 490us. They do pick you up from the airport and drop you back off so we did appreciate that. Oh, I forgot to add that we also did pay for the navigation so that added $ 15 per day. But my husband says honestly he wouldn’t do that again because the map they gave him worked good enough for getting around. It’s really pretty easy to figure things out. Hope this helps y’all and enjoy Cabo. We loved it.

If this operation was in the United States, I would ask for an investigation into this operation. They routinely are «finding» reasons to charge renters for repairs. They got me two times in a row! Aug 2015 and Nov 2015. Aug was for scratches underneath the bumper. This one was for a cracked lens on the back turn signal, $ 150 and $ 350 respectively, on top of the rental. With a plane to catch, there is no time to fix it while at their office, so they just charge you.
Firstly, I told the guy (who spoke very broken English) when I picked up the car, that there was condensation in the right rear turn signal, but the crack is not easily visible from more than a few feet away, so I didn’t notice the issue. Naturally, he didn’t mark it on the checkout sheet.
Secondly, I rented the van on Nov 8, and if that crack happened during my 4 days in Cabo, in which there is NO RAIN or even high humidity, there is no way that there would be that much condensation through that crack during that time.
Thirdly, when the check-​in guy does a cursory walk around the car, and walks directly to that crack and points at it, I believe he already knew it was there.
Whether that crack and condensation happened from another customer in the rainy season, or in the Enterprise lot, I think they are getting me to pay for someone else’s fault. I also wonder if they are actually fixing these issues or getting every renter to pay for them, over and over.
I am going to turn in this to my credit card coverage, and alert my other credit card about this, as they are trying to resolve a similar incident at this same location from back in Aug 2015! Maybe both credit card companies can have their team investigate this location.
I have traveled almost every week for the last 25 years, have rented hundreds of cars with no issues and no claims, and will make sure to alert all travelers to my experiences here. I can guarantee that I will never rent from your company again, due to allowing such practices at one of your franchises.
If you rent from here, take extremely accurate video of the whole vehicle on your phone, even under the edges.

If I could post a negative number, I would. I reserved two vehicles for a party of ten in San Jose Del Cabo. I asked, before I traveled there via telephone, what the total charges would be and if there were any additional charges. They repeatedly told me no additional charges. My credit card company assured me that if I paid for the rental using their card I would not need to purchase the rental car’s insurance. We took the shuttle to the rental place. They told us not only would they charge $ 250 per each car for third party insurance, they would also put a $ 2000.00 hold on my credit car for the rentals. Now I had asked them up front when I made the reservations about additional charges, and they specifically said there were none. We ended up NOT RENTING from them or any of the other rental companies. We took cabs to different locations. The costs ranged from $ 10-​$ 30 per ride, depending upon the distance traveled. This worked out to be more cost efficient and saved the hassle of potentially getting lost. We found out from a local that if an American is in an car accident in Mexico, the police will automatically place the blame on the American, regardless of who was at fault. They would say the accident would not have happened if we had not been there. Another kicker is when you arrive at the airport you are ASSAULTED with every car rental company and every time share presentation company. Don’t believe any of them!!! Especially if they ask you for a deposit. BEWARE OF THE ADDITIONAL COSTS if you plan on renting a vehicle in San Jose Del Cabo.