Fox Rent A Car

We rented a car thru fox in February. The reservation was for 9 days for a total of $ 400. When we arrived they told us that with «mandatory» insurance the price was over 900 dollars. We argued and we re offered a discount if we went to a timeshare presentation. We declined and they finally gave us the car for 700 due to a «discount’ via American Express. Once we arrived at our hotel we checked with Enterprise and they said the insurance was not required. We returned the car to FOX and spoke to a manager who rented us another car without the extra insurance but it still ends up costing us 150 more then the original quote.
Complained to Fox, they investigated and said they found no wrong doing on their part.
Our conclusion… we will never rent from them again! And they have a serious employee scam running at their airport location that they don’t seem to care about!

Another terrible experience with Fox. If I can give negative stars I would. The first experience left me stranded at the airport so at least this time I ended up with a car. The quote on kayak was for $ 4 but when we arrived to pick up the car, we were informed that we need to pay an additional $ 200 for car insurance. I should have looked at all these other reviews. Completely regretting it now. I will NEVER be using Fox again.

WORST EXPERIENCE EVER !!!
We were charge things we never signed for like 450 insurance 500 deposit 200 key deposit etc. when we said no we are not paying in CASH they suddenly go ruder and tried to charge us different amount then we agreed on 100 cash deposit ONLY. when we returned the car they kept 100 deposit saying we dinged the hood. Once we got home we discovered the 3 other charges and now we are having to fight the charges.

One of my worst experiences ever.
Booked rental with expedia and bought insurance with Expedia. When I got to Fox, a guy at the counter tried to sell me insurance for $ 300 telling me that my insurance through expedia was not good enough.
He went on for a while with the hard sell. After a while he came down to $ 80.
Total BS. Should not be legal.

*****DO NOT RENT FROM THIS PLACE*****
We got the rental from Expedia, as well as Mexican insurance to cover us for the 4 days we were gonna be there in Cabo.
Upon arriving at Fox Car Rental, they wanted to charge us an additional $ 200 dollars for auto insurance. After arguing with my wife for over an hour (my blood pressure was spiking so I had to back down), I started calling Expedia with no luck. One of the Fox guys started telling me that they can wave some money if we attended breakfast at the Mayan Resort the following day. Really? Timeshares is not what I was there for 4 days for. Anyway, after nearly 2 hours, they were now asking for $ 400 dollars!!! We told them to screw themselves and left back to the airport.
Now that we are back in the U.S.A., I contacted Expedia and they are returning my money for the rental and insurance I got in my package. Remember, a package deal comes with discounts so, we are only getting $ 37 back for the car and $ 45 for the Mexican car insurance.
Save yourself the trouble and hardship, do not rent from this guys.
I am just waiting on my credit card company to see if those bastards charged anything to it.

DO NOT RENT FROM THEM.
Rented a car from Fox through expedia. Expedia prompted me to buy insurance that would cover us and the car while we were in Mexico. I bought that as well. When we got to the airport in San Jose, we had to wait 15 – 20 minutes for a Fox Shuttle to pick us up. During this time, other rental car companies haggled us to choose them instead and would not leave us alone. When we did get to Fox, we were told we have to pay for an additional Mexican insurance for the car for $ 200 bucks. We tried telling them we already bought Mexican insurance and showed them, but they would not listen. We had signed up for a mini car, manual. They gave us a small little Nissan, automatic. Said the mini was broken down. So we paid the insurance and got the wrong car but just wanted to get to our resort. When we returned the car, they said there was front end damage. One of the Fox staff looked under the bottom of the car and tore the paint off himself! Then said that was fresh from us and that he hopes we bought the $ 200 insurance. He made us fill out an accident report for it. I put on the report we did not do anything except drive to our resort and that we did not damage it. I also wrote down how they pulled the paint off themselves. So far they have not charged us anymore because we had the «second insurance» but i am still checking my credit card since they have lied about everything else. STAY AWAY!!!

Actively dishonest from start to finish. Unhelpful & unpleasant at every opportunity. Snotty staff & lurking, creepy management. An embarrassment to Mexico and Mexicans.

Overcharged my credit card. Terrible customer service. Was solicited to attend time time share events by staff while trying to check out my car. Never heard back from customer support after calling and emailing several times. Not a pleasant experience.