BBB Rent A Car

Just returned from a vacation in La Ventana, Mexico and renting a van at BBB Rent A Car at the Cabo airport. (they are a 1 – 2 min. drive from airport and they pay for your taxi!)
I have never had a better experience renting a vehicle. All prices were as quoted, with
no additional fees… (which can happen at many car rental agencies in Mexico.) We had the pleasure of dealing with Sagi — he was awesome! He even went to far to to text me that I had left my passport in the office and kept it locked up in their safe until our drop-​off date with the van. Such great service and people! And a very fair price!

We were greeted by the owner who was friendly and helpful. The car was as advertised and the rate quoted was what we paid. We’ve heard unpleasant stories about added fees at other car rental agencies in Cabo but not at BBB. I would strongly recommend renting here. No lies. Just honest business dealing.

We will always use BBB car rental !! Good service, great experience !
I have been to Cabo 6 times & in the past have always encountered scam problems with rental car companies. I was so nervous to trust again! I Unilocaled and found BBB. Finally, a place with great reviews in Cabo! Also a phone # from San Diego, even better!
From the moment we called Sagi, I knew it sounded promising. He has a cute Israeli accent. The Unilocal reviews were right on! There were no problems. No deposit. We had an explorer and it was great, but not in the best shape as in brand new! Still, it was comfortable and clean. The office is new, clean, organized, and I felt like we were in the states. He also offers car seat rental but we brought our own. We used our car daily to Walmart, Mega, Costco, taco stands, down town, etc. Liquor store, pirate tour. Park in the parking mall $ 2 all day or 20 pesos for 1^st 2 hours. Also watch out for unexpected speed bumps that just appear. BBB we will return thank you Sagi !

After hearing all of the horror stories about renting a car in Cabo, I chose BBB after reading the reviews here. I sent a quote request through their website and received a response almost immediately from Sagi. He informed me that a Crown Victoria (the one on the right in the picture) would be available and clearly laid out all costs in his e-​mail response including a breakdown of the rental fee and all other fees/​taxes/​insurance. This is exactly the amount that I was charged. The car was a 2003 and had close to 100K miles but it ran just fine and I had no problems. It actually handled quite well on the «interesting» mountain drive to El Cardonal.
Sagi e-​mailed me fairly precise directions on how to get to BBB upon arrival. I found the proper cab which took me over to BBB and Sagi paid the driver for the cab cost. When I returned the car, Sagi had someone drive us back to the airport in the same car so there was no need to transfer bags.
All in all, it was very simple and the pricing was very straight forward. These guys realized that the rental car business was broken in Cabo and decided that customer service is a better route than the lure of false low prices. I would definitely use BBB again and would recommend you do the same.

I love BBB Rental! These guys are top notch. I’ve rented a vehicle from them the last 3 times I’ve been in the Cabo area and won’t go anywhere else. They are hassle-​free, straight forward with their quotes and there aren’t any hidden fees once you get to their office to pick up the vehicle. They treat you like family. Thank you BBB Rental for the best rental agency I’ve EVER dealt with, even in the states.

My parents retired to La Paz, BCS 15 years ago, but I’m spoiled as they usually meet us in Cabo if we don’t fly into La Paz.
On this trip we were meeting two aunties coming into SJD from separate locations, and driving them up to La Paz for a family event.
I chose BBB based on Unilocal ratings — only BBB and Cactus had more than one star and I got a good vibe from BBB.
I sent a request late at night & had a to-​the-​dollar quote the next morning, with and without SLI. Sagi provides incredibly detailed info and instructions, including how to get to his office, and what to tell the shuttle driver. He’s also funny and personable, speaks English (not that one should expect English, but…) perfectly, and is true to his promise of no upselling, no timeshare hawking.
The best part is that when you return your car, there’s no schlepping of bags from car to van. A driver confirms your gas and mileage and then drives you right to the airport door.
The car we had was a gold crown vic — very comfortable, great handling, lots of room for luggage.
Highly recommended!!!

We decided to splurge and get a rental car for our most recent trip to Cabo. We had heard many horror stories and and settled on BBB after great reviews.
I was particularly impressed about their upfront pricing and very quick responses to emails.
We got a Taurus with full coverage for a week and it was about $ 380. Considering a taxi or airport service to your hotel doesn’t usually run less than $ 100 that seemed like a no-​brainer. If I had declined the full coverage I could have saved about $ 140.

Several members of our family traveled to Todos Santos, Mexico for a wedding this past July. We flew into Cabo and at the bride’s suggestion, rented a car from BBB Rent a Car. As you may or may not know, often times car rental companies in Mexico try to stick you with unnecessary and expensive car insurance. BBB did not do this. In fact they sent an email document saying EXACTLY what they were going to charge for insurance. Our group ended up renting two cars, one from BBB and one from Dollar. Even know our friend knew what insurance not to pay for, she was pressured into paying extra at Dollar. In the end, she wished she had rented from BBB. Another plus is the people at BBB speak English.
Our experience at BBB was excellent. They told us to get a taxi to their business which was 2 blocks from the airport. This way we didn’t have to wait an extended time for the shuttle. The cab was readily available, knew where BBB was located and when we told the driver BBB was paying for the cab ride, he was aware of the arrangement. We just gave him a tip.
Another plus was when returning the car, we just pulled up to BBB, told them we were there and without unloading and reloading our luggage into a shuttle, were driven to the airport in the car we rented right away.
All in all an extremely easy car rental experience.

We came down to Cabo for a surf trip and a friend’s wedding. It was wonderful!!! But, everyone I talked to and everything I read about renting a car in Cabo made this necessary part of the trip sound awful — getting overcharged, not having the car ready, etc. This was not the case at BBB! It was so smooth and easy, and Gary and Sagi were both kind and professional. We simply found a Josefino’s taxi outside the airport, they dropped us off — about a two minute ride — and BBB picks up the fare. Gary got us all set up, gave us clear directions and even recommended a great place to stop for fish tacos on the way out of town (called Blue Fish, next to the Honda dealer in the Office Max shopping center — they were perfect!)
BBB told us everything up front about which insurance we need and which we did not and price they quoted over email was exactly what we paid. The car ran great, cold AC — no problems whatsoever.
I’m so glad we booked with BBB — it was worry free!

i love dealing with companies who tell you exactly what they are going to do, and then they do exactly that. BBB Rent a Car is exactly that kind of company. I couldnt have been happier with the experience and I will never rent from anyone but them when I go back to Cabo. The price was the price, the car was the car, the service was everything they said it would be. I was offered additional insurance, but it wasnt forced on me or anything like that. The car was in good shape and drove fine. A truly great experience especially compared to some of the nightmares others have experienced renting a car in Cabo.

We came to Mexico for a birthday anniversary graduation celebration and immediately had trouble with renting a car from fox rent a car. Like many of the other reviews, the same thing happened to us where it was substantially more expensive for multiple «reasons». We opted to rent the car for one day and then bring it back to contemplate our options and to get to our first destination. We then found BBB, who saved us hundreds of dollars we would have shelled out (or not had at all) to the sketchy companies.
Sagi was extremely welcoming, nice, honest and genuine throughout the whole process. We were happy with the price and saved money going through this company. He even had a car ready the same day we called.
Unfortunately on our trip to la Paz on our last vacation day, our power steering blew out in the car. We attempted to fix it, but it wasn’t going to happen. We called sagi and he offered to send a replacement car, despite the distance. Not knowing the bus routes or what conditions to expect, we took the offer and were able to get back to our hotel safely. We knew it was an incredible inconvenience for him but are very thankful he gave us that option!
Although this happened, we were so happy and appreciative with sagi and his company because of the honesty and kindness, as well as the immense amount of help he gave us. We will definitely be renting from him next time we make a trip down to cabo! For all of you travelers, ONLY rent from here!!! :)

Renting a car was one of my big concerns going to Cabo. Having read some reviews on here I changed my rental from Hertz to BBB, an excellent decision. BBB really is what you see is what you get. They don’t claim to be the cheapest or offer the fanciest cars but they do offer honesty which gives me peace of mind.
When you drop the car off, Sagi will drive you to the airport terminal (5 mins away). When we did this I had left my phone in the car, panic set in as I had to get my flight and had no method to contact BBB or my phone. 10 – 15 mins of panicking later, Sagi turned up in the terminal looking for me with phone in hand… top Guy, Will certainly use BBB next time I visit Cabo.

We rented a Mercury Sable 5÷21−5÷28÷15. The experience with BBB was excellent. No hidden costs, no double talk, quick, easy, and honest service. The amount quoted was the amount charged when we arrived. No added charges at drop off. BBB will pay for your taxi ride to and from the Airport. Sagi is the man! He is personable, straightforward with GREAT customer service. I would never rent from any other company. We usually avoid renting because of the lack of trust in the rental companies. BBB has changed that for us. Thanks Sagi you are awesome!!!
U.S. (619) 981‑9796

Could not have been happier with Sagi and team BBB! So easy to find (they pay for the cab to their office) and quickly you are out and on vacation!
The car was a bit older but ran great and the price was perfect!
I’ll be back!

I reserved a vehicle with BBB rental cars 1 month prior to my vacation. At first they were very helpful! 1 week prior to my trip I called to make sure i had directions to there office and my vehicle would be there. They informed me they did not have a reservation for me and had no more vehicles! They then tried to rent me a 7 passenger van for twice the amount ! Don’t use BBB rental cars they lied to me and left me hanging !

Just got back — they were true to their word — highest grades for integrity and transparity re prices, insurance etc.
and couldn’t beat the customer service. Sagi Walk and the other folks were fantastic answering tons of questions, free airport taxi — super fast, no lines and free dropoff at airport.

Best service and straightforward rates, hands down. I heard about this company on Tripadvisor and decided to avoid all the shady practices of the big rental companies and give these guys a try. From the first email reply from Sagi, to the pleasant ride back to the airport from Gary, the owner, we have nothing but great things to say about BBB. We arrived very late from a delayed flight and massive customs line to find Sagi checking in another couple in the same boat. He was efficient, but not hurried and ultimately felt like the opening guide to our week long tour. We learned near the end of checkout he was supposed to be off work hours before for a family commitment but stayed until we arrived to make sure everything went smoothly. The car, a Ford Taurus, maybe 10 – 12 years old, was a perfectly non-​descript car for traveling in Mexico. We laughed at the other Hertz and Avis cars on the road practically flashing «turistas» in blinking lights. Our car was clean, and ran great, but for the lack of shock absorption you find in every car in Baja. Sagi gave us assurances they would be right out to get us should something go wrong. When we finally dropped off the car, I admitted to Gary that I was a bit short of filling the tank to the proper level. He told me not to worry at all and we had a great conversation about his history in Los Cabos on the ride to the airport. Overall, I felt really good about doing business with a place that is family owned and run with a customer first mentality,

Best car rental in Mexico I have ever had. No shady business like you get at Hertz/​AVIS etc… The cars ran great with zero problems and the customer service was outstanding. They really do a great job here. I highly recommend them.

Sagi saved our vacation. Seriously the nicest guy I’ve ever met and he provided the absolute BEST customer service EVER.
DO NOT RENT FROM Hertz when you’re in Cabo. I made a reservation with Hertz and they told me (along with 3 other groups of people who have been there for almost an hour) that there was no car, but if we stood there and waited, there might be one. Then they said «oh.we may have a bigger car available», then back to «no, sorry we have no car», then to «oh…we may have a VW jetta available, but it’ll be $ 140USD/​day. Our reservation rate was like $ 40/​day. WTF? This was OUR HERTZ EXPERIENCE.
We were left without a car, standing outside of the airport on a windy day and our hotel was up on a hill far from town. We ended up paying $ 40USD for a shuttle (and sadly, the driver had a hard time finding our hotel… took almost an hour to get there). We were stranded. To make matters worse, we have a toddler AND our hotel is like a condo with no on-​site restaurant and no phone in room and no 24-​hr front desk. OMG.
I searched and found only 1 review on Unilocal for BBB. I called and luckily they have a US phone number. I got through to Sagi who was actually off work 2 hours ago but had come back to his office for something. I was sooo desperate and he was our guardian angel. He told me they had a cancellation so there was 1 car left and he’d wait for us. I think it was around 7 something. I tried calling a cab and I didn’t know how to call MX phone numbers with my US phone. When I did figure out how to call, the numbers I found were disconnected. Talk about BAD LUCK. I called Sagi again and he called me a cab. The driver had a hard time finding our hotel and didn’t get there until past 8pm. Holy freak… I was so scared that he would’ve given up on us. However, Sagi really waited for us!!! I felt sooo bad that he had to stay at work… wayyyyy past his work hours just so we can have a car. We’re so grateful for this wonderful soul who seriously saved our initially disastrous vacay. We got back yesterday and he called me to thank us for returning the car on time and filled up the gas a bit more than was in it initially. Omg… I’ve never met anyone like him. Truly one of a kind. Ohh… and the car rental was a steal… less than $ 130 for Sun-​Wed. I would’ve paid double that… given our dire situation.

Awesome business that is honest and after having a bad experience in our past visit with payless we are very happy with the service we received. They run there business just like you would expect back home. No hidden fees or charges after you return the rental.