Payless Car Rental

Stay away from this company, it is a total scam, I’m warning you they’ll do anything to over charge you and even come up with non-​existing scratches. They are masters are scamming tourist.

*****DO NOT RENT FROM THIS GUYS*****
I only gave it one star because I had no choice.
I rented a car and insurance thru Expedia for my birthday 4 day trip to Cabo with my friends and family. The rental was thru Fox Rent A Car (please see my previous review on that one).
Anyway, after leaving Fox Rent A Car, we got back to the airport and a «sales» guy from Fox asked us what happened. We told him and apologized (I feel it’s part of their scam) and he said he would call his friends from other agencies and see what he could do for us. He said he could arrange a Chevy Suburban from Payless Car Rental for all eight of us for a total, including insurance of $ 225 dollars till Sunday (from Thursday evening to be returned on Sunday by 12:30 p.m.). That was such a great deal, Since we had already lost money on our rentals from Fox Rent A Car, so, we took up the deal. Off to the Payless office we were, happy that we got a car and now we could enjoy my birthday weekend.
The people at the desk were happy, smiling and very courteous. They brought the Suburban around, we reviewed the paperwork, everything was set to return on Sunday at noon-​thirty. I videotaped a walkaround of the Suburban, I got all little scratches, dents, discoloration, broken thingies and a cigarette burn on the back seat. Since we had 8 sets of eyes all over it, we missed nothing.
Anyway, other than the occasional «check engine» light flash every once in a while, and the frustration of not having a key remote to lock and unlock the doors, all was well… until the return!!! We had 2.5 hours before our flight. My buddy and I were gonna split the bill ($ 225 as per our agreement with Payless) but, we noticed that the bill was now $ 330 something dollars!!! I told them, that there appeared to be a mistake on our bill. Then they busted out with the good ol’scam! «The $ 225 was only for the first 2 days Señor, you now have to pay us for the additional day you kept the car»… Say what??? I told them that I spoke with them and they knew our return flight was for Sunday and that we will return the car then so they can give us a lift to the airport. Then, they pulled out the big guns, he pointed right at the agreement and said,“you said 2 days”. I told him, «No, I looked at it before I signed», and at that moment, I put my finger on it, a big smile covered his face from ear to ear as he glanced at his coworkers as if expecting them to start clapping, smiling, and give him a standing ovation. The paperwork was switched at one point and now reflected the dates he was saying. At that moment, I remembered how he showed me the dates and times and he put the papers back on his desk. As we argued some more and the word «liar» got thrown back and forth. We asked for the manager, he came out of his office like a raging bull, asking me if I knew how to read. Customer service out the door like all the other tourist that had gotten ripped off before me.
We were done! We paid and got out of there when he threatened to call the cops.
DO NOT RENT FROM THEM!!!

This place is horrible. Total scam artists. We rented a car, drove it to the hotel, then at the end of our stay, drove it back to the airport. When we got back a guy checked it out said it was fine, then a lady on the computer said something to a different guy, and he went out and walk straight to the front of the car, got on his knees and pointed out some small scratches on the under carriage. He proceeded to say we did this, which we definitely did not. I said to him this is a scam, I’m not paying. After getting my credit card back, I warned a new arrival of the scam, and an employee came out and tried to fight me! Very terrible experience.

A la llegada al aeropuerto todo muy bien en cuanto al servicio de entrega y auto en buenas condiciones, pero al momento de la entrega, llegamos a las 6:30 am y no habia nadie, por que abren a las 7:00 am, ya que abrieron tuvinos que esperar a que recibieran 3 autos, ya que la misma persona nos llevaria a la Terminal. Recomiendo tomar otra opcion si tu vuelo sale temprano.

THE WORST. Say clear. If you don’t have every i dotted or t crossed, they will stick you at every opportunity. Also, don’t be fooled by the low rental fee. You must pay for Mexican insurance. Always opt for the «basic» insurance and use a cc that covers rental car insurance. Whatever they charge for the rental, it’ll cost $ 25 a day for the Mexican insurance. Also check what they list as existing damage. They’ll try and catch you on that too.

HORRIBLE HORRIBLE EXPERIENCE!!! TOTAL SCAM! DO NOT RENT FROM HERE!
I booked through Priceline around $ 30 for my 4 days. When I got to the car rental they REQUIRED me to pay for extremely expensive insurance which would cost me over $ 200 instead of $ 30! This is RIDICULOUS! By the time you get to the airport shuttle and to the rental car… it’s hot, you’re exhausted, you have already spent half your day coordinating a car which they know you will agree to almost anything to get a car and get out of there!
Then after disputing the charges and trying to cancel they SOLD me on a TIMESHARE meeting for a reduced charge which I felt FORCED INTO. I am EXTREMELY EXTREMELY UNHAPPY with the service and situation of Payless.
I CANNOT BELIEVE this is how they TREAT CUSTOMERS!!!

My wife and I have been coming to Cabo for at least the past 15 years and most of that time have rented from Payless. I’ll make this short and sweet… we have never been scammed and have always been treated well and farily. This time I had a flat and they were on it in minutes and took care of the problem quickly and efficiently.
If you are new to coming to Baja understand that this is not like going to Portland, Oregon. Take some time to understand and get to know Baja and it’s people before making too harsh of a judgement. We love coming down here and a big part of it if being around the people who live here.

These guys are DEFINITE scam artists. Never ever EVER EVER RENT FROM THEM!!!
We booked the car through Orbitz at $ 50 for one week. While I realize that was probably unrealistic, I called ahead and Payless said expect to pay $ 25 per day. We were quoted $ 50 per day. When I told them that was bullshit, they said the best they could do was $ 40 per day. It came out to $ 400 (that’s over 7.5x their original quote).
We had no way of getting out of the store but walking since it is located off site. However, it was dark and we didn’t trust the Payless drivers, so we just sucked it up and had to pay.
SUCH A BAIT AND SWITCH tactic. I will never NEVER EVER rent from them again.
Please avoid my idiocy and avoid these guys like the plague. I will not forgive you if you book with them after being forewarned about their scamming service.

Before I write my proprietary review, I would like to preface it with the fact that all rental car places in Mexico will try to scam you. With this truism in mind, I give this place 2 stars. I came to Cabo for a proprietary birthday weekend right after Christmas (high tourism season because most parts of the US are cold and Cabo is warm 365 days per year) and rented a car because it would give me freedom to drive anywhere in Mexico to find drugs. I made 2 rental car reservations because of the truism above that I learned from several friends that has been passed down from generation to generation and dates back to when the Aztecs scammed the European settlers to rent wheel barrels back in the 1500s. I originally went to Nu Rental car, which is the king of rental car scams, because I got a very cheap online deal (~$ 9.99/day). Since demand was EXTREMELY high, Nu told me that my reservation was never processed and they would take me back to the airport. Luckily, I told them I had a «backup reservation» because of the truism above; I explained the truism and we had a good laugh about how silly the European settlers were for paying so much for wheel barrels back in the 1500s.
I made it to Payless Car Rental and showed them my reservation. They told me that demand was so high that they no longer had any cars. Luckily, there was an old man in front of me arguing about the «hidden charges» for the rental car and threatened to cancel his reservation. I knew that if he cancelled, I would get his car. The old man kept bringing up the fact that he would not be scammed like his ancestors who paid way too much to rent wheel barrels in Mexico during the 1500s. The old man cancelled his reservation and stormed off into the Mexican night. I now had the opportunity to get his rental car. Naturally, there was a «$ 32/​day supplemental liability insurance» that I had to get. This is a hidden fee that all US renters must get. It is normally $ 20/​day but Payless had the leverage and knew I would pay more. I didn’t fight them and my all-​in cost for the rental essentially doubled. I was angry about the fee but happy to get the car, which converts to a 2-​star experience. I had no problems returning the car and getting to the airport quickly. I recommend getting a rental car in Cabo but only if you have the patience to get scammed by one of these rental companies.

This company was by far the worst thing cabo has to offer… other then the guys at airport trying to sell timeshares. Be prepared multiply your online quote x3 or even x4. No matter what you pay for online you will always have extra fees and insurances added to your final price. STICK TO THE AMERICAN OWNED «BBB CAR RENTAL». No scams and the same service/​honesty your used to.

These guys are scam artists. First and LAST time renting from Payless
Before we booked the car, we called Payless HQ to find out how much the liability insurance is. We were told its $ 20 a day. These guys tried to charge us $ 33. We called them out on this, and they said that the $ 20 is «last year’s rates». We mentioned that the HQ told us just one week back that the rate is $ 20. They guy knew he was caught… he pretended to go talk to his manager, and then honored the $ 20
There was a chip on the window when we rented the car. We only notice after we left (we were anxious to get out because we were waiting so long while the group in front of us argued with the staff… more on that below). Did catch a few scratches on the car but not this chip. The staff also looking at the car caught NOTHING (not even the very obvious scratches). Anyway, we took pictures of the chip as soon as we saw it (about 10min after leaving) and also emailed HQ. When we returned the car, the staff member almost immediately «found» the chip. It was a definite set up. We had to pay for it.
The group of Americans in front of us had paid for insurance when making the reservation. Payless said that they did not have the insurance (despite them having paperwork clearly indicating that this had been purchased), and they tried to charge them for this (probably at the aforementioned inflated rates). So basically they had to doublepay for insurance.
On top of the above scams, they did not have portable navigation units available. What airport car rental agency does not have navigation available??? This was extremely annoying.
Finally, it takes forever for the shuttle to come pick you up from the airport
GO TO A DIFFERENT CAR RENTAL AGENCY!!!