Courtyard by Marriott San Juan Miramar

A Marriott Rewards member and I have never been in a hotel where service was this bad. NON-​FUNCTIONING AC EVERY NIGHT OF MY STAY!!! In an island where the the weather is over 90 degrees. Every night someone had to come in and try to fix the AC.
The option to change rooms, upgrades or even to try to apologize — never occurred. It was always making me feel like I had done something to cause the issue. REALLY???
I can’t believe that I spend a week worth of points in this crappy hotel. Makes me even reconsider switching back to Hilton.

I’ve stayed here many times for business and the rooms are more and more tired every year. However I would select this hotel for the restaurant Papillon, which is exceptional. But this is my last time here. The desk chair was broken and they brought up a replacement. The lights at the nightstand don’t come on. The drapes really show wear and carpet frayed at the threshold. In general everything should have been refreshed a few years ago and not at the level of the Courtyard brand I’m familiar with. The staff has always been very good and I love the artwork and sculpture in the lobby.

I came here to see what types of group tours they offer. The concierge was very delightful, professional, and helpful. I’d definitely come back and stay&tour with others. Jelizabela (?) was the one who was very welcoming and friendly to customers.

I stay over 200 nights a year at Marriott properties and this is an average Courtyard. The staff are very friendly. The rooms are dated and could really use a make-​over. At first, I was impressed with the appearance of the Papillon Restaurant and the food presentation but the quality and service fell short.
Posted by a Platinum Premier member.

Wonderful little hotel. Close to cruise ships and nice area to walk with many restaurants just a blick away. Has a pool, 2 restaurants, gym, free coffee in the lobby and friendly staff.

This Marriott was comparable to other Marriott that I have stayed at in the continental United States. I chose to give them 4 stars instead of 5 stars because of the location of this hotel. I did walk several blocks to a local Walmart and I was advised that it may not be the best neighborhood to be walking through at night. Nothing happened, however it was dark and it felt a bit unsafe. I did find the staff to be welcoming and helpful, the rooms were clean, the bed was ok. If I were to return to San Juan, I would choose to stay in Old San Juan and I would pay a little bit extra because this hotel is just not in the best neighborhood for restaurants and sightseeing.

Not as good as the other Marriott in condado but it’s a place to rest your head at. The area is run down pool is small and only 5ft deep and the gym is small but the staff is great and very attentive

I can’t remember how many Marriot hotels I’ve ever visited all over the world. This may be the oldest branch I’ve been too but I’ve truly enjoyed staying here as everyone was very pleasant and welcoming. Quite surprising thatvthis hotel has the best restaurant in town. Also, you may find the most authentic and eclectic local restaurant within the area. This location is in the middle of the tourist area; its actually walking distance to Condado if you know the short cut way and 10 minutes drive going Old San Juan and Isla Verde. If you fancy outdoor exercise the Baldorioty De Castro Park is accrossed the highway a block away from the building.
This hotel may quite old-​fashioned but the amenities such as the swimming pool and the gym are satisfactory. Nothing too fancy but enough to serve their guests in total relaxation. The concierge is also available at the lobby if you needed help to do a certain activities. Leaflets for weather forecast, mass timings and retail therapy are also available. Brilliant.
I’ve stay here for a week and I must say that the hospitality service was spectacular. I love the enthusiasm of each and every staff that gives me positive feeling in return. Their infectious smile was impeccable. I can tell that they’re very passionate in everything the do as it shows in their work. If you need anything I suggest to inform them in advance and I assure you that the will do the best to the extent of there ability.
I’m already planning the date of my return and can’t be more excited.

Just an average room… Just needs to be updated.
The staff was so nice about everything… they talk to you about places to eat, place to shop, and things to see and to go.
Cheapest parking around that area $ 15 with in and out privileges…
Swimming pool is small but awesome.
There are 2 in house restaurants we did not try.

So on our latest trip, our flight back to Houston was cancelled. Which is actually a plus over our last trip to DC when our flight just kept getting delayed indefinitely. This time around I was able to at least rebook this particular hotel. Luckily, we were able to use a marriott certificate.
This hotel, is MUCH cheaper than the other marriott options on the island. It is NOT connected to a beach, but is not far from the beaches. You pay about ¹⁄₃ less, so take that money and use it on tours and food!
The hotel is actually much more updated than some of the other marriott options on the island too.
Parking is $ 15 for valet. Stay here and just drive to the beaches you will save lots of money. You don’t stay at the hotel very much anyways.

Rooms are fair but in PR, my expectations are lowered anyway. If this were a Courtyard on the states I would give it 2 stars. Weird layout/​design of rooms especially bathrooms which essentially make you lean forward when you are seated to do your business. Walls are thin… Could hear virtually everything in my neighbors room. The staff is extremely nice and friendly and in general, it did the job. Some really good restaurants nearby (Lima is awesome).

I have stayed at numerous Marriott properties and this was not up to standards, very disappointed, needs a serious update! Not the usual caliper of people at the front desk.

Overall, spent very little time in the room, but felt like the accommodations weren’t up the standards of other Courtyard’s I’ve stayed in. Staff was great, but parking was a pain.
Location: This is a pretty good location. Only about 8 minutes from downtown Old San Juan and right across the water from Condado. Also really conveniently close to the airport.
Staff: The front desk staff were very nice and accommodating. Estefania at the tourism desk was great and she went above and beyond answering my questions and giving advice. Valet staff on the other hand were not as helpful or friendly. It often felt like an imposition when you asked to retrieve your car.
Cleanliness: This was the biggest issue for us. Upon checking in it felt that the room hadn’t been thoroughly cleaned first. There were nail clippings on the floor (gross) and an unappealing stain on one of the pillows (looked like dried blood).
Other: Parking is definitely an issue. I booked here after reading other reviews that there was plenty of street parking available. Unfortunately, thats not entirely the case. There is not a lot of legal parking available on the street and it fills up quickly. A lot of people parked on yellow curbs, bus spaces, and in front of hydrants, but if you’re not interested in parking illegally then you either have to walk a while to the hotel or pay $ 15 for valet.

Quick head’s up: Puerto Rico doesn’t adhere to Daylight Savings Time, so during the winter months, they’re an hour ahead.
FRONT DESK: very helpful; we arrived earlier than check in, so they stowed our bags for us while we grabbed lunch at a local café.
ROOM: smaller than normal, but clean with a great bathroom, and comfy bed.
POOL: Perfect for us – clean, well-​maintained, and quick trip from the room.

I really enjoyed our stay here before the cruise. The hotel itself is very and and well kept up. The staff was super friendly and nice. We arrived at 11 and were allowed to check in and I asked for a late check out which was granted. We had a beautiful dinner at there restaurant Papallion and it was wonderful. The server Ricky took great care of us. There are a lot of stores and restaurants all around the hotel. Taxi to hotel from the airport was 20 and 13 to the pier.

Solid three star hotel with 3.5 star service. The staff is very nice and professional and efficient. Room is clean, pleasant and even the in-​house restaurant is decent. Located in a relatively quiet part of town, which is kinda nice but if you want to be close to the action, stay in another area. Lots of good restaurants within walking distance.

I stayed here for 8 nights during a recent trip to San Juan and I couldn’t have been happier with my choice for the price paid. Of course if you are willing to shell out more, you should book a room in Old San Juan and be closer to everything. This hotel is about 2 miles from OSJ and we were able to find a street parking spot within 500 yards of the hotel every time. I was pleasantly surprised by this as reading the other reviews gave me the impression that parking was very hard to find. The front desk was super friendly and courteous — they processed all our requests instantly. The room (Standard King) was spacious, clean and very comfortable. The housekeeping did an excellent job everyday. They had complementary water and coffee in the room. We were also able to get a microwave on request.

Hurricane Sandy forced a bunch of Flight cancellations… a bunch of folks were stuck here. The Courtyard Marriott at Miramar is taking care of all of them. The staff here are amazing! The location is not ideal, but it’s close enough. The fact is, the service quality makes more than up for the non ideal location.
Having spent over 3 weeks here, the hotel can be summarized as ‘More than Adequate’. The location is not perfect, but nice enough. If you have a rental car, it is more than adequate, but not ideal. The rooms are not 100% modern, there’s no wireless in the rooms (just in the lobby), and they’re not quite the largest rooms, but they’re comfortable, and the junior «suite» comes with a sofabed and is more than adequate. If you need it you can ask for a microwave for the room.
The restaurant remains untested, but the business center downstairs works for printing needs. The gym is actually not bad– it’s got all the basic equipment you would need for a simple but comprehensive workout and is more than adequate.
Valet parking is, as of the time of this review, $ 15 a day and though it can be a little slow in the morning, service is quick, and just like the front desk, everyone is courteous and helpful.
Speaking of the front desk, everyone I’ve worked with have been particularly helpful and patient. They are very knowledgeable about the area and can get you what you need, or get you where you need.
The downsides, as noted, is where the hotel is. When you exit, and turn right, you’re going towards the commercial area, and Condado and Isla Verde and Old San Juan are close by. However, when you turn left, you meet… some interesting characters. It’s not perfect, but cops hang out near the hotel all the time, so you’re pretty safe. It’s more than adequate.
What really makes this hotel really is the service, which is stellar. If you’re on a budget, the Courtyard Marriott Miramar is More Than Adequate.

For the first time in my life I tried the Priceline «name your own price» bidding method for a hotel. You can’t see what hotel you’ll end up with, only purchase for a price and area close to the city you select. I opted for a 3.5 star hotel at $ 70 a night and ended up bidding on the Marriott in Miramar.
Our flight landed early around noon, and the hotel was nice enough to accomodate us and let us check in prior to 3pm. The hotel isn’t as close to the beach as I would have liked but it only took us 20 mins of walking through the nearby neighborhoods to get to Condado Beach. I wouldn’t walk in this area late at night but during the day I felt safe. A taxi from the hotel to the airport was $ 15 and to Old San Juan it was $ 12.
The hotel itself was very clean and they offer free wired internet in the rooms, free wireless in the lobby. Beds were comfy and there was even a nice mini fridge in the room which was perfect for our Medalla Puerto Rican Beer we purchased down the street.
I would probably opt for a hotel closer to the beach or Old San Juan next time but if you’re not worried about where you stay and you’re looking for an affordable clean option I would stay here again.

Although the room is small, it’s clean, it’s modern, it’s affordable (we used Orbitz) and best of all, the bed is COMFY!!! Not only that, they give you 6 pillows for a queen bed! I slept like a baby every night. :)
The people at the front desk are friendly and knowledgable about the area, and they all speak english as well as spanish.
They have the standard amenities, a pool (that isn’t heated btw), a small gym, and a laundry facility. They have valet parking there, but there is street parking around the area; we parked on Trigo two streets down every day.
We had originally planned to stay here 5 nights because we didn’t know we had to stay at Vieques if you wanted to do the biolumniscent bays because the ferries won’t bring you back at night, but fortunately, we were able to cancel one night at no penalty, which was very nice and very appreciated! I would recommend this place to friends and I would stay here again!